Sr. Business Analyst with Travel and Transportation or Airlines domain
- Bangalore, Karnataka
- Permanent
- Full-time
- Leads and/or advises on site, regional and or cross-organizational network and systems-related infrastructure initiatives.
- Contributes to planning and implementing new releases, updates or corrections to hardware, software, applications or connectivity.
- Participates in strategic planning and development associated with future design, performance and capacity management.
- Effectively translates, communicates and relays technical subject matter content to non-technical audiences.
- Evaluates, recommends and maintains hardware and software management and monitoring tools to meet current and future organizational needs.
- Defines and develops comprehensive user and related training and information.
- Collaborate with business stakeholders, product managers, development and testing teams to identify business needs and requirements
- Conduct research and analysis to develop a deep understanding of the business and industry trends, specifically related to Banking, Credit Card, Wallet, Payments
- Document business requirements, user stories, use cases, and process flows
- Develop and maintain functional specifications, requirements traceability matrices, and other project documentation
- Conduct stakeholder interviews, workshops, and focus groups to elicit requirements and feedback
- Work with the product managers and development team to define, groom and prioritize product backlogs
- Participate in Agile ceremonies, including sprint planning, stand-ups, sprint reviews, and retrospectives
- Functional Documentation for releases/products/solutions.
- Develop and maintain relationships with internal and external stakeholders
- Support the development of training and user documentation
- Bachelor's degree in Computer Science, Finance, Business Administration, or related field
- 7+ years of experience as a Business Analyst in Financial Services or FinTech
- Experience working on Digital Banking applications, especially SaaS-based applications
- Strong understanding of retail banking and customer payments processes, regulations, and compliance requirements
- Deep understanding of Credit Card, Wallet, Payments business processes and technology
- Experience with Agile methodologies and tools, such as Jira and Confluence
- Strong analytical skills, including the ability to analyze data, identify patterns, and develop insights
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Certification in Business Analysis, such as CBAP, is a plus