AI Knowledge Manager

MyOperator

  • Noida, Uttar Pradesh
  • Permanent
  • Full-time
  • 27 days ago
  • Apply easily
Position: AI Knowledge ManagerDepartment: Founder's OfficeReports to: FounderEmployment Type: Full-timePosition Overview:MyOperator seeks a strategic AI Knowledge Manager to join our Founder's Office team. This role is responsible for managing and organizing information that powers our AI systems, chatbots, and internal collaboration platforms. You will serve as the central architect of our organizational knowledge ecosystem, ensuring information is effectively structured and accessible for both customer-facing AI interactions and internal operations.The position requires critical thinking, analytical abilities, and collaborative skills to identify, capture, and organize knowledge from across departments into a unified, AI-ready knowledge management system. This knowledge will become the central repository for documentation and process understanding, directly impacting how our AI systems learn, adapt, and serve customers.Key Responsibilities:
  • Knowledge Architecture & AI Integration - Develop AI-aligned knowledge management strategies, taxonomies, and information hierarchies. Optimize knowledge assets for AI processing (NLP, semantic tagging). Implement knowledge APIs.
  • Cross-Departmental Knowledge Capture - Liaison between departments to identify, extract, and document critical organizational knowledge (explicit and tacit). Conduct interviews with SMEs. Develop standardized documentation.
  • AI Performance Optimization - Improve chatbot/AI performance via knowledge enhancement. Analyze conversation logs for knowledge gaps. Establish AI performance metrics and testing protocols (A/B testing, correlation). Implement feedback loops.
  • Knowledge Quality & Platform Management - Maintain rigorous knowledge quality standards (review, approval, audit). Select and manage knowledge management platforms. Oversee technical configuration (search optimization, access controls, integrations). Ensure infrastructure performance.
  • Continuous Improvement & Gap Analysis - Evaluate chatbot performance and identify AI knowledge gaps. Develop strategies to address deficiencies. Create KPIs for knowledge adoption, utilization, and AI performance correlation. Drive a culture of knowledge sharing.
  • Essential Skills - Critical Thinking & Analysis: Exceptional analytical capabilities with the ability to break down complex processes into structured, documentable components. Strong problem-solving skills for diagnosing AI performance issues and developing targeted interventions.
  • Communication & Collaboration: Outstanding interpersonal skills for conducting productive interviews with subject matter experts across all organizational levels. Excellent written communication for creating clear documentation serving both human and AI users.
  • Project Management: Strong organizational skills for coordinating complex knowledge management initiatives across multiple departments. Ability to manage concurrent projects while maintaining quality standards.
  • Change Management: Skills to drive adoption of new knowledge management processes and technologies. Ability to influence without direct authority and build consensus around knowledge initiatives.
RequirementsSuccess Metrics:
  • AI Performance: Measurable improvements in chatbot first-contact resolution rates, reduced escalation rates, and enhanced customer satisfaction scores.
  • Knowledge Coverage: Achievement of target knowledge base completeness across business domains and reduction in identified knowledge gaps.
  • Organizational Adoption: Increased participation rates from departments, sustainable knowledge contribution workflows, and improved utilization of knowledge management tools.
  • Operational Efficiency: Reduced time spent searching for information, decreased training time for new employees, and demonstrated ROI on knowledge management investments.
Benefits
  • Direct exposure to strategic decision-making as part of the Founder's Office team.
  • Opportunity to shape the technological direction of a growing company.
  • Access to cutting-edge AI and knowledge management technologies
  • Professional development resources, including conferences, certifications, and training.
  • Competitive compensation package with performance bonuses and equity participation.
  • Comprehensive benefits and flexible working arrangements.

MyOperator