Business Analyst

Apna

Bangalore, Karnataka
Permanent
Full-time

1 day ago
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About Apna (Founded in 2019, Apna is India’s largest professional networking platform dedicated to helping India’s burgeoning working class to unlock unique professional networking, and skilling opportunities. We’re one of the fastest growing unicorns currently live in 60+ cities of 20+ states.Backed by marquee investors like Tiger Global, Lightspeed, Sequoia, Owl Ventures, Greenoaks Capital & few more with solid $190+ funding. Apna is on a mission to enable livelihoods for billions in India. With over 16 million users from 50+ cities and 100,000+ employers that trust the platform - India has a new destination to discover relevant opportunities.Job Description:We are currently seeking a skilled and motivated Business Analyst to join our Operations team and contribute to the day-to-day operational success of our Support side, focusing on data analysis, product oversight, and account management.Requirement: 1Title: Business AnalystFunction: OperationsLocation: Bangalore (Work from Office - Domlur)Must Have: Strong proficiency in SQLCTC: 8-10LRequirementsResponsibilities:Operational Data Analysis:

Collect, analyze, and interpret day-to-day operational data for the Support team.
Provide insights and recommendations to enhance operational efficiency and customer satisfaction.

Data Pipelines and Queries:

Build and maintain data pipelines to ensure a steady flow of relevant data.
Write and optimize SQL queries for data extraction, transformation, and loading (ETL) processes.

Dashboard Creation:

Develop and maintain dashboards to visualize key operational and performance metrics.
Collaborate with stakeholders to understand reporting requirements and deliver actionable insights

CRM Tool Oversight:

Oversee and analyze data within the CRM tool, ensuring data accuracy and completeness.
Provide support to the team in utilizing CRM data for effective account management.

Requirement:

Proven experience of 2-4 years as a Business Analyst or similar role, preferably in an operational setting.
Strong proficiency in SQL for querying and manipulating data.
Experience with building and maintaining data pipelines.
Familiarity with data visualization tools; experience with dashboard creation is a plus.
Excellent analytical and problem-solving skills.
Strong communication skills and ability to present complex data insights to non-technical stakeholders.
Prior experience in account management, data analysis and revenue reporting is advantageous.
Familiarity with CRM tools and their role in account management.

Apna