Receptionist

• Proficiency in Microsoft Office Suite to manage documentation and other administrative duties efficiently.
• Experience with multiline phone systems to handle and route incoming calls effectively in a professional manner.
• Familiarity with CRM Software to assist with managing patient and visitor information accurately and securely.
• Effective email management skills to respond to inquiries promptly and professionally.
• Document management skills to ensure all paperwork is completed accurately and filed appropriately.
• Excellent customer service skills (Mandatory skill) for providing a welcoming atmosphere to all patients and visitors.
• Proficiency in appointment scheduling software (Mandatory skill) to manage bookings efficiently and avoid scheduling conflicts.
• Strong data entry skills (Mandatory skill) to maintain accurate records of patients and other relevant information.

• Greet and assist patients and visitors with their inquiries, ensuring a professional and friendly interaction at all times.
• Manage the reception area efficiently, ensuring it is kept clean and presentable.
• Answer and direct phone calls using a multiline phone system, taking messages when necessary.
• Schedule and confirm patient appointments, adjusting schedules as required to accommodate urgent requests.
• Provide support in managing emails and correspondence, ensuring timely and appropriate responses.
• Assist in maintaining and organizing patient records and files, ensuring confidentiality and accuracy.
• Coordinate with medical and administrative staff to facilitate effective communication across departments.
• Undertake additional clerical duties as assigned to support day-to-day operations of the hospital.

Expertia AI Technologies