Consultant - Change Manager

Genpact

  • Hyderabad, Telangana
  • Permanent
  • Full-time
  • 7 days ago
Ready to build the future with AI?At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Consultant - Change ManagerWe are seeking a hands-on ITSM Change Manager to join the existing Change Management team. They will manage and support the end-to-end change management process. This role will ensure that all changes are reviewed, approved, communicated documented and executed in compliance with ITIL best practices, minimizing risk and disruption to business.ResponsibilitiesReview and document change requests, managing the approval process and ensuring proper risk assessment and mitigation strategies are in place.Manage change requests for various Biz units, prioritizing them based on impact and urgency, ensuring alignment with business priorities.Communicate scheduled blackout/freeze periods to ensure proper risk mitigation during high-priority timesGenerate change advisory board (CAB) meeting agendaFacilitate CAB meetings, manage follow-up items, and document CAB meeting minutesAttend daily change review meetings,Attend weekly meetings to review their changes.Send out daily major change communication.Review Knowledge articles and update/modify as neededProvide change management training as needed.Generate change Management KPIs/SLAsShould be well versed in ITSM reportingQualifications we seek in you!Minimum Qualifications / SkillsGood experience in Change Management/ITSM areas.Skills: Excellent communication, leadership, and problem-solving skills.Knowledge: Strong understanding of IT service management processes, incident management, and root cause analysis.Certifications: ITIL Foundation certification or equivalent.ITIL certification is desired, but not required.Preferred Qualifications/ SkillsExcellent business process and change management skills with ability to develop strategy, evaluate efficacy, influence stakeholders, drive implementation and measure success.Strong quantitative, analytical, problem-solving skills, including the ability to accumulate, organize, and assimilate large amounts of information.Ability to meet strict deadlines while managing multiple tasks with competing priorities.Why join Genpact?Lead AI-first transformation – Build and scale AI solutions that redefine industriesMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skillsGrow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplaceCommitted to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we buildThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact