AM&E Customer Support Coordinator

Jones Lang LaSalle

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 6 days ago
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involves:As an AM&E Customer Support Coordinator at JLL, you will serve as a key strategic member of the Global Events & Meeting Services team, delivering exceptional customer service and driving elevated customer experiences across our Amazon Meetings & Events program. This dynamic role combines customer service excellence with events industry expertise, requiring you to work cross-functionally to drive results, efficiencies, and exceed internal customer expectations. You will play a crucial role in JLL's commitment to delivering transformative workplace solutions by providing consultative, collaborative support that builds relationships and influences decision-making while converting new customers into our comprehensive Global Events and Meeting Services program.What your day-to-day will look like:
  • Manage emails, tickets, and M&P queues daily while coordinating with Amazon Meetings and Events Team Members to address inquiries and resolve requests per SLA requirements
  • Provide customer-centric service ensuring re-confirmation with employees on resolutions before closing requests and completing labor requests for timely customer support
  • Participate in weekly Office Hours and training programs to maintain full understanding of assigned scope and incorporate feedback to improve performance
  • Resolve post-event tickets to ensure SLA compliance while providing daily support in shared inboxes following standard operating processes
  • Present and communicate effectively with various levels of internal customers and stakeholders in fast-paced, constantly evolving environments
  • Share experiences with team members to ensure continuous learning and growth while ensuring all required reports are shared during respective shifts
  • Follow consultative and collaborative approaches to build relationships that influence decision-making and exceed internal customer expectations.
Required Qualifications:
  • Bachelor's degree or equivalent experience in customer service, hospitality, or related field
  • Strong customer service skills with focus on providing prompt, courteous, and professional service
  • Excellent communication and presentation skills with ability to interact with various organizational levels
  • Proficiency in managing multiple communication channels including emails, tickets, and queue systems
  • Ability to work effectively in fast-paced, constantly evolving environments
  • Strong organizational skills with attention to detail and ability to meet SLA requirements
  • Experience with report generation and data management.
Preferred Qualifications:
  • Meeting and Event or Hospitality industry experience
  • Experience working in strategic meeting management (SMM) or centralized meeting/event programs
  • Knowledge of Meeting and Event technology tools and platforms
  • 3rd-Party vendor/agency experience with direct customer interface
  • CMP (Certified Meeting Professional) or other industry certifications
  • International meeting and event experience
  • Experience with Amazon or large corporate meeting and event programs.
Location: OnsiteAt JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.JLL is an Equal Opportunity Employer committed to diversity and inclusion.Location:On-site –Bengaluru, KAScheduled Weekly Hours: 40Job Tags:GREFIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle