Front Office Guest Service Associate _ HIEX Gurugram Sector 50
- India
- Permanent
- Full-time
- Be the warm welcome that starts every guest's experience.
- Recognize and greet IHG One Rewards members and repeat guests.
- Manage bookings, up-selling opportunities, and promote hotel facilities.
- Handle cash and credit transactions accurately.
- Check guests in and out smoothly, issue keys, and manage safety deposit boxes.
- Stay one step ahead of guest needs by noting preferences and resolving concerns.
- Assist with billing issues, local information, and liaise with management when needed.
- Follow hotel safety and security procedures at all times.
- Maintain a professional appearance as a brand ambassador.
- Support colleagues with ad-hoc duties as required.
- Education: High school diploma required; Diploma/Degree in Hospitality is an advantage.
- Experience: Minimum 1 year in Front Desk/Guest Service role (hotel experience preferred).
- Strong communication and problem-solving skills.
- Fluency in the local language (additional languages are a plus).
- Tech-savvy with good reading, writing, and basic math skills.
- Flexibility to work night shifts, weekends, and holidays.
- Physically fit - able to lift/push up to 23 kg when required.
- 8 days off per month
- Duty meals
- Uniform provided
- IHG® room discounts worldwide
- Learning & career growth opportunities across IHG Hotels & Resorts