Field Service Engineer, Hubli
Danaher
- Kolkata, West Bengal
- Permanent
- Full-time
- Provide field service support for our GeneXpert Product line
- Travel throughout the region on short notice to support the company's products and field service partners.
- Manage installations and customer training in close coordination with Application team.
- Provide support on instrumentation & manage the spare inventory
- Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software
- Work closely with the Technical support team to address customer complaints to determine corrective action and customer follow-up
- Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support.
- Able work on-call on designated weekends to provide service support within a short period.
- Achieve and exceed Customer Satisfaction objectives
- Complete all assigned and required training satisfactorily and on time and keep the records data for any future audit(s) as per SOP.
- Complete all compliance and internal training within the stipulated timeline.
- Bachelor's Degree in Electronics or an Engineering related discipline required.
- 1-2 years’ experience in field service required.
- Experience with Medical Diagnostics products is essential.
- Prior experience of providing hardware and software improvement feedback, lifecycle maintenance, sales support, and technical services preferred.
- Capable of handling advanced complaints, troubleshooting, and knowledge of GMP & ISO requirements is essential.
- Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause and implement corrective action.
- Troubleshooting skills with automation robotics preferred.
- Capable of explaining technical procedures in writing or verbally is essential.
- Possess the ability to work with customers and vendors at both a business & technical level.
- Time management skill with the ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary.
- Ability to work independently with limited supervision is essential.
- Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary.
- Qualities/Competencies:
- Ability to speak English and Local Language.
- Good geographic knowledge of the territory
- Preferable to own and drive a four-wheeler.
- Physical Demands: Must be able to lift 20Kg of instrument.
- Ability to maneuvers /push equipment (weighing over 500 Kg) on wheels