Service Engineer - MV Switchgear

• Providing commissioning and after sales service support to customer on site in ER

• Monitor and resolve the customer complaints at site in ER.

• Tendering and quote for out of warranty refurbishments and spares

• Training to field staff- Lucy Employees and customers

• Communication with the customer for corrective and preventive actions.

• To track and generate the Service and spares revenue in ER.

• Managing the Service function in Eastern region and lead the service team of ER.

• Schedule and organize the manpower to ensure immediate technical support to customers of ER.

• Monitor and daily reporting of the status of customer complaints.

• Communicate with the customer for complaint acknowledgement, support and resolution with CAPA

• Bachelor’s Degree Engineering (Electrical) /DME with minimum 3~5 years’ experience in After sales- Commissioning, Services & Spares in similar industries.

• Customer management and Operations.

• Technical knowledge for electrical switchgear and distribution network.

• Focus on delivery.

• Time Management.

• Good communication skills

Lucy Group