
Network Operations Leader
- Chennai, Tamil Nadu
- Permanent
- Full-time
- Autonomy & Impact – You’ll lead network operations for a global footprint, with the mandate to build a high-performing team in India.
- Global Collaboration – Be a key part of a distributed but closely connected IT organization that spans geographies.
- Ownership & Empowerment – Lead the development of global network operations practices from India and influence enterprise decisions.
- Learning & Growth – Work on real-time challenges in cloud, connectivity, OT/IT convergence, and global infrastructure—backed by a supportive, people-centric culture.
- Clarity and Accountability – You’ll help define SLAs, improve processes, and drive operational excellence.
- Trust and Empowerment – You’ll shape a local team, define their ways of working, and be trusted to run your operations.
- Flexibility and Balance – We offer a supportive culture that values outcomes over hours.
- Build and lead the India Network Operations team, ensuring alignment with global strategy and operational excellence.
- Oversee the global network infrastructure including WAN, LAN, SD-WAN, VPN, firewalls, wireless, cloud and hybrid networks.
- Collaborate with regional teams in the US and Europe for site support, design and troubleshooting activities.
- Drive 24x7 monitoring and incident response using NOC tools; establish an India-based tiered support model with defined SLAs.
- Report on SLAs and metrics to team leads; put in place service improvement plans.
- Ensure network security, compliance, and documentation practices meet company standards.
- Work closely with IT, security, and business teams to support digital initiatives, infrastructure modernization, and cloud readiness.
- Optimize and manage relationships with ISPs, OEMs, and managed service providers.
- Participate in the budgeting, vendor negotiations, and cost optimization for network operations.
- Lead or contribute to global projects including site network upgrades, cloud integration, and automation.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 10+ years of progressive experience in network operations, with 3–5 years in a leadership role.
- Proven experience in building and managing global teams, ideally in a GCC or MNC setting.
- Strong hands-on experience in:
- Cisco, Fortinet, Palo Alto or similar network hardware
- SD-WAN, cloud networking (Azure preferred)
- Network automation and monitoring tools (SolarWinds, PRTG, Zabbix etc.)
- Familiarity with infrastructure-as-code, CI/CD pipelines for infrastructure changes, and modern NOC frameworks.
- Certifications preferred: CCNP/CCIE, Azure Networking, Fortinet NSE.
- Excellent communication and collaboration skills; ability to work with senior leadership and cross-functional global teams.
- A builder mindset with experience scaling network operations in a growing organization.
- Strong problem-solving and decision-making abilities.
- Ability to balance strategic direction and operational execution.
- A mindset of continuous improvement, documentation, and team development.