Global Network Operations - Specialist

• Manage major network incidents and critical migrations effectively.
• Perform SME-level troubleshooting for complex network issues, ensuring rapid recovery through technical solutions.
• Engage with external service providers, vendors, Advanced TAC, regional and global network teams, security teams, and broader technology support teams, as well as management and application/business support.
• Oversee the excellence of Incident, Problem, and Change Management for SCB Global Network Infrastructure.
• Lead high-priority incident calls that involve multi-component and multi-platform challenges, collaborating with peer infrastructure teams such as OS Platforms, Middleware, Database, and Application support.
• Conduct comprehensive root cause analysis and provide regular reporting on production issues to align with business and technology needs.
• Support system audits as required, ensuring all vulnerabilities are addressed and documented.
• Propose and manage relevant end-to-end service improvement initiatives aimed at risk mitigation and enhancing service stability.
• Maintain accurate and up-to-date information regarding network physical and logical inventory, network diagrams, traffic flow, technical troubleshooting documents, and operational processes.
• Continuously identify problematic areas and implement permanent solutions.
• Communicate and interact with clients to provide expert guidance.
• Assist in the implementation of global projects, managing processes and documentation as needed for each project.
• Offer technical direction for systems migration and integration efforts.
• Meet and exceed established service level metrics regarding timeliness and accuracy.
• Collaborate as part of a global team to manage operations for multiple applications across various shifts.
• Contribute to the formulation of both short- and long-term strategic goals for network improvement.
• Adhere to shift roster as the position requires work on a rotating schedule, often including mornings, evenings, nights, weekends and holidays.

• Bachelor's or Master's degree in a technical field, complemented by relevant professional certifications.
• Approximately 8 to 10 years of extensive, hands-on experience in Network WAN/LAN with a focus on Security technology, along with operational experience in an ISP setting, particularly within the Banking and Financial Services Industry or in a RIM role managing large enterprise environments.
• Demonstrated capability to effectively manage the expectations of a diverse range of stakeholders.
• Subject Matter Expert (SME) level technical and analytical skills, with a strong background in root cause analysis and network performance optimization.
• Exceptional verbal and written communication skills, enabling clear articulation of ideas to stakeholders, from engineers to senior management.
• Experience collaborating with cross-border teams, ideally within the Banking and Financial Services sector.
• Strong time management abilities and a commitment to excellent customer service.
• Proficient in engaging and communicating with external clients and various internal teams.
• Strong interpersonal skills.
• Cultural awareness to understand varying business expectations across different cultural contexts.
• Industry certifications, specifically CCNP or equivalent, are essential.

• Familiarity with Software Defined Infrastructure, particularly the Cisco ACI Platform or VMware NSX, is preferred.
• Experience with Switching/Routing (WAN & LAN) technologies, especially Cisco, VMware, Juniper, is preferred.
• Knowledge of Security Platforms, including FortiGate, VMware DFW, Juniper SRX, Cisco ASA Firewalls is preferred.
• Proficiency in IP Services such as DNS, DHCP, IPAM, and AAA Platforms is preferred.
• Knowledge of Security Platforms, such as Akamai, Imperva, Zscaler is preferred.
• Knowledge of Load Balancing Platform such as F5, NGIX is preferred.
• SME level technical & analytical skills
• Firewall technologies
• IP Services like DNS, DHCP, IPAM, AAA Platforms
• Time management skills and excellent customer focus

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered