Executive - Customer Support - Voice & Chat Process (2-8 yrs) Delhi (After-Sales/Customer Service)
Hashtag Human Resources Pvt Ltd
Delhi
Permanent
Full-time
1 day ago
Required skills and qualifications:- Bachelor's degree in Business, Communication or a related field. - 2+ years of experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively. - Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. - Effective problem-solving abilities to address customer concerns and find suitable solutions quickly. - Organisational and time management skills to handle multiple customer inquiries. - Problem-solving skills with the ability to think on your feet. - Being detail-oriented with a commitment to delivering high-quality service. - Ability to work effectively in a team and cross-functional environment. - Experience with Customer Relationship Management (CRM) software for streamlined customer interactions. - Analytical skills for monitoring and analysing customer data and feedback to identify trends and opportunities. (ref:updazz.com)