Executive - Customer Support - International Voice Process (1-2 yrs) Gurgaon/Gurugram (After-Sales/Customer Service)
Freelance Consultant
Gurgaon, Haryana
Permanent
Full-time
6 days ago
Job Description:We are hiring experienced Customer Support Executives for an international voice process catering to US customers. This is a voice-based BPO role involving both inbound and outbound calling.Key Responsibilities:- Handle customer queries through international voice calls (US Process).- Resolve issues efficiently while ensuring customer satisfaction.- Document customer interactions and update internal systems.- Meet performance targets including AHT, call quality, and resolution.- Communicate fluently in English with accuracy and professionalism.Required Skills:- Minimum 1 year of international voice process experience (BPO only).- Excellent verbal communication in English.- Ability to work night shifts (US Time zone).- Basic computer knowledge and familiarity with CRM tools. (ref:updazz.com)