Specialist, Trustee Operations

• Review and execute trustee-related documents, maintaining accuracy and compliance with regulations
• Process and update VA appraisals and related documents in the system
• Collaborate with clients, appraisers, and legal teams to resolve issues and ensure smooth operations
• Respond to inquiries from borrowers, lienholders, realtors, and attorneys via phone, email, and fax
• Maintain and update team manuals and provide assistance to team members regarding operational issues
• Perform quality control checks on trustee operations processes
• Manage document recording and maintain accurate records
• Assist in the review of foreclosure files and collaborate with the litigation team when necessary
• Update and maintain various spreadsheets related to trustee operations
• Contribute to the continuous improvement of trustee operations processes and procedures

• Proven experience in Mortgage Trustee Servicing, title servicing, or foreclosure
• In-depth understanding of trustee services, processes, and procedures
• Experience with recording in a title or trustee capacity
• Notary certification preferred
• Experience with reverse mortgage services is a plus
• Strong attention to detail and organizational skills
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office Suite, particularly Excel
• Ability to work independently and collaboratively in a team environment
• Strong time management skills and ability to prioritize tasks effectively
• Customer-focused mindset with a professional demeanor
• Adaptability to changing priorities and ability to work in a fast-paced environment

• 4 to 5 years experience in semi-voice Mortgage process
• Must have excellent verbal communication skills with fluent English and neutral accent
• Must have good analytical and cognitive skills
• Must have an eye for attention to detail

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