Associate Team Leader, Technical Analyst

• Analyse Business Requirement Documents to identify technical solutions in consultation with the Solution Consultants and IT Architects considering all databases, application, business process and system implications.
• Liaise with key Business Stakeholders to provide expertise, and to seek clarification on, Business Requirements.
• Be involved in the application design process, ensuring each system component is well written, performant and ensuring scalability by making applications multi-instance where appropriate.
• Develop solution design that meets business requirements and is understood by Development and Testing Teams.
• Lead to solution decisions discussion with the solution consultants to reach the right solution.
• Investigate and consult on pragmatic alternatives for short, medium- and long-term solutions to a problem.
• Identify and implement improvements to processes and procedures within the team and greater IT group.
• Work and collaborate with third and/or vendor parties to deliver integrated system solutions.
• Be flexible to change and be able to adapt to changing priorities.

• Work collaboratively with project managers and release managers to engage the right Technical Analyst resources, plan, prioritise and allocate the tasks to the team.
• Provide Technical Specification effort estimates.
• Investigate, gather and document technical solutions for enhancements to Systems.
• Provide specialist expertise on a specification design criterion to developers and test analysts for all supported Systems.
• Arrange and chair Business and Technical meetings, where required, to facilitate technical solution outcomes.
• Complete Functional Specifications and/or Technical Specifications.
• Complete Traceability matrixes as part of Solution Design alignment with Business Requirements and other IT delivery teams, as required.
• Assist with any of the SDLC Dev & testing phases to provide clarifications and respond to enquiries.
• Assist with escalated Production Support issues and conduct root cause analysis.
• Design, prepare and conduct formal and informal training sessions with wider Technical Analyst team and Learning and Development team.
• Provide review and guidance on solution analysis and estimations.
• Participate into peer reviews of the documents created and update templates as required as per the best practices and feedback process.
• Logging and accessing technical solutions within the JIRA database and thoroughly documenting the status of all client liaisons and communications.
• Deliver high quality documentation as per the documentation standards.
• Demonstrate strong analytical skills to analyse, isolate and interpret business needs and provide constructive input into the development of appropriate technical solutions.
• Acts as a SPOC for business teams and technology teams.

• Lead and manage a team of Technical Analysts.
• Mentor less experienced technical analysts, including developing and delivering training.
• Cross skill the Technical Analyst team to ensure Business and Technical knowledge is shared - when applicable
• Leading a team of Technical Analysts to ensure Business and Technical knowledge is shared.
• Review Technical analyst resume and prepare and lead Technical Analysts interviews.
• Engages with people in a fair, calm and consistent manner.
• Set clear, realistic goals, objectives and performance standards for both self & the team.
• Regularly meet the Technical Analyst team members individually to provide them feedback and guidance.
• Organise and prepare performance review sessions and work with the team on their development plan and career.

• Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against.
• Regularly check team recording time to ensure timesheets are accurate and updated as required.
• Adhere to system design best practices.
• Publish daily/weekly reports with the Project teams.
• Setup Spec/FRD Review best practices.
• Adhere to all MUFG Retirement Solutions standards, policies and procedures.

• 12+ years of relevant experience in Technical Analyst or equivalent role in system analysis and design.
• Business and Technical Analysis experience and/or product knowledge in Superannuation, Insurance, Managed Funds and Registry Services highly desirable.
• Working knowledge of SQL, MS office products is a Must.
• Exposure to tools like Azure DevOps, JIRA, Visio, FIGMA is preferred.
• Experience in providing High level estimates using various techniques.
• Solid understanding of system analysis and design principles.
• Sound understanding of IT application and system design best practice.
• A good understanding of structured project delivery methodologies.
• The individual shall demonstrate below technical skills (one or many)
• Java Aligned Technologies:

• OOPS
• XML Schema and JSON Schema Design
• SOAP UI

• .Net Aligned Technologies:

• API and WebServices
• XML Schema and JSON Schema Design
• Swagger, SOAP UI and RAML 2.0
• .Net design principles is highly desirable.

• Pega: Working knowledge of PEGA or similar business process automation systems is required.
• Knowledge on CRM or similar platforms is preferred.

• Excellent leadership skills.
• Ability to delegate, inspire, motivate and communicate effectively with the team.
• Ability to learn new technologies and be able to work and deliver high quality documentation in a challenging environment.
• Sound organisational skills, with the ability to prioritise conflicting tasks to meet strict deadlines.
• Work within a team assisting in:

• Timely completion of task assigned.
• Effective technology usage for problem solving.
• Introduce Innovation to solve business challenges.

• Effective verbal and written communication skills, needed to communicate with global teams/stakeholders.
• Practical and simple problem-solving approach.
• Willingness to accept responsibility and be accountable for service provided.
• Effective Team player with collaborative skills, learning and proactive attitude.
• Experience working in an outsourced or offshored environment.
• Self-motivated with a strong team spirit.
• Adaptability to working hours in order to meet business needs.

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