Senior Manager - Service - EV (Passenger Vehicle)

Tata Motors

  • Raipur, Chhattisgarh
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Purpose of the Role: To ensure customer satisfaction from the services provided by Dealerships/TASC, delivering regular feedback to manufacturing teams on products, and improving the quality, service delivery, and profitability at the Dealerships/TASC as per prescribed targets and guidelines, within the framework of company policies and timelines.Job Responsibilities:Coordinate after sales services of assigned setups.Monitor and develop workshop manpower and implement service processes and standards.Resolve customer complaints effectively.Conduct training programs for customer drivers to enhance performance and engagement.Prepare setups in terms of tools and spare training for newly introduced products.Manage Spare Parts Business, Extended Warranty, and AMC Business for assigned setups.Oversee spare parts inventory management to enhance profitability.Coordinate with Plant/Warehouse for spare parts availability.Organize service and parts promotion activities to ensure customer loyalty and retention.Conduct dealer mechanic meetings/training regarding new designs and implementations.Coordinate with OEMs to resolve customer complaints.Collaborate with Plant and Quality teams for field issues and product improvements.Meet with customers and drivers to review vehicle performance and enhance product performance.Assess service requirements in the area and enhance network reach.Stakeholder Profiles & Nature of Interactions:Internal:Manufacturing teamsPlant and Quality departmentsDealership staffExternal:Customers and driversOEMsDealership mechanicsDesired Candidate Profile:Qualification: BE/B Tech - Full TimeDesired Work Experience: 5 - 8 yearsNecessary Knowledge: After sales service processes, spare parts management, customer engagement strategiesDesired Industry and Sectors: AutomotiveSkills & Competencies:Agility: Tenacity in achieving challenging goals and adapting to various situations.Risk Taking: Ability to question the status quo and embrace challenges despite uncertainties.Empowerment: Sharing authority and responsibility for decision-making, stretching team capabilities.
Ownership: A sense of enterprise, accountability for quality and success of outcomes.Accountability: Full responsibility for tasks and holding team members accountable for results.Collaboration: Effectively working with internal and external partners, sharing information and expertise.Embrace Diversity: Valuing and leveraging diversity for optimal outcomes.Passion for Customer: Implementing practices that meet customer needs and fostering productive alliances.

Tata Motors