Systems Mgmt Consultant

Bangalore, Karnataka
Permanent
Full-time

13 hours ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.An APM/Dynatrace Administrator is responsible for managing and maintaining the Dynatrace Application Performance Monitoring (APM) platform within an organization. This role ensures optimal monitoring, performance, and availability of applications, systems, and infrastructure.Positions in this function include those who monitor and operate computer and peripheral equipment: review, analyze, and modify programming systems including encoding, testing, debugging and installing for large-scale computer systems. Evaluate system specifications, input/output processes, and working parameters for hardware/software compatibility. Provide expertise in software systems programming, operating software applications, consulting on complex projects/existing applications, timely completion of scheduled jobs, and overall operating systems. Also includes overseeing environments' health and facilitation of high severity incidents to improve the state of service availability and continuity. Develop processes and activities that focus on restoring service after an incident occurs. Document all hardware, application, facility, etc. problems and take corrective action as required. Generally work is self-directed and not prescribed.Primary Responsibilities:

Platform Management:

Install, configure, and maintain the APM/Dynatrace platform, including updates and patches
Manage Dynatrace agents and ensure proper deployment across applications and infrastructure
Optimize and fine-tune the Dynatrace environment for performance and scalability
JMeter Tool Administration:

Install, configure, and maintain Apache JMeter and related plugins
Optimize JMeter tool settings for large-scale performance testing
Manage JMeter updates, patches, and add-ons to ensure compatibility and performance
Scripting & Troubleshooting:

Design, develop, and execute performance test scripts using JMeter for applications, APIs, and systems
Configure test plans to simulate load, stress, endurance, and scalability scenarios.

Integrate JMeter with other tools like Jenkins, Grafana, or Influx DB for CI/CD pipelines and real-time monitoring * Write and debug JMeter test scripts for various protocols (HTTP, WebSocket, FTP, etc.)

Resolve technical issues related to JMeter execution or configuration
Implement various use cases of AI & Automation
Monitoring and Alerting:

Set up monitoring for applications, services, and infrastructure using APM/Dynatrace
Create and manage dashboards, reports, and custom alerts to meet business requirements
Implement synthetic monitoring for key transactions and services
Performance Management:

Analyze application performance data to identify bottlenecks and suggest improvements
Collaborate with development and operations teams to troubleshoot issues and improve system performance
Analyze test results to identify bottlenecks, failures, and areas for optimization
Integration and Automation:

Integrate Dynatrace with other tools, such as CI/CD pipelines, ITSM platforms, and incident management systems. Use APIs, scripts, or tools to enhance the efficiency of JMeter testing processes
Automate routine tasks using APIs, scripts, or other tools to enhance efficiency
Incident Management:

Support incident detection and resolution using Dynatrace insights
Document root cause analyses (RCAs) and provide actionable recommendations for recurring issues
Compliance and Documentation:

Ensure compliance with organizational policies and industry standards. JMeter configurations, scripts, and test results
Maintain accurate and up-to-date documentation for APM/Dynatrace configurations, processes, and guidelines
Works with less structured, more complex issues
Serves as a resource to others
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Undergraduate degree or equivalent experience
Technical Skills:

Hands-on experience with Dynatrace platform administration
Scripting experience in languages like Groovy, Java, or Python, AI & Copilot
Proficiency in application monitoring, synthetic monitoring, and infrastructure monitoring
Knowledge of scripting languages like PowerShell, Python, or Shell for automation
Familiarity with CI/CD pipelines, container orchestration (e.g., Kubernetes), and cloud environments (AWS, Azure, or GCP)
Proficiency in Apache JMeter & VuGen tool administration and performance testing
Solid knowledge of performance testing methodologies and best practices
Familiarity with protocols such as HTTP/S, REST, SOAP, JDBC, and Web Sockets
Basic Zabbix hands-on knowledge

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group

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