Job Title : Key Account Manager - End User Location : Sri City, Andhra PradeshDepartment : Sales - End User Segment Reports To : Sales Head / Regional Sales HeadRole Overview We are seeking a proactive and customer-focused Key Account Manager - End User to manage and grow relationships with our industrial clients in the Chennai region. The ideal candidate will be responsible for driving B2B sales, achieving targets, and ensuring high customer satisfaction through efficient service delivery and support.Roles and Responsibilities - Develop and maintain strong relationships with key end-user clients in the industrial sector. - Understand client needs and propose tailored MRO and industrial solutions. - Ensure monthly and annual sales targets are met or exceeded. - Handle contract negotiations, pricing discussions, and commercial terms with customers. - Act as a single point of contact for assigned accounts, ensuring prompt resolution of queries and issues. - Coordinate internally with procurement, logistics, and technical teams to ensure timely order execution and delivery. - Monitor market trends, competitor activities, and industry developments to identify new opportunities. - Prepare and present regular sales reports, forecasts, and customer insights to the management team. - Drive customer engagement initiatives and maintain a high level of client satisfaction. - Utilize CRM tools to manage leads, follow-ups, and customer data accurately. Candidate Requirements - Bachelor's degree in Engineering (Electrical / Mechanical), Business Administration, or related field. - 3-7 years of experience in industrial B2B sales, key account management, or end-user sales. - Solid understanding of the end-user market, especially in the industrial, manufacturing, or infrastructure domains. - Excellent communication, negotiation, and interpersonal skills. - Proficient in MS Office, CRM systems, and digital sales tools. - Ability to work independently and travel locally for client meetings. (ref:updazz.com)
