Senior Assistant Vice President

EXL Service

  • Noida, Uttar Pradesh
  • Permanent
  • Full-time
  • 1 month ago
Job Description:Job Description – Digital Transformation- Project/Program Manager – AVP/SAVPPosition Title, Responsibility Level Project/Program ManagerFunctionDigitalReports toVPRegular/Temporary:RegularGradeD1/D2LocationNoida, India
  • Strategic Leadership: Define and execute enterprise-level digital transformation strategies centered on Generative AI (Gen AI), automation, and cloud technologies to drive innovation and business value.
  • Transformation Execution: Lead complex transformation programs across business units, ensuring delivery of scalable AI solutions that improve customer experience, operational efficiency, and decision-making.
  • Project Oversight: Manage a team of 4-5 Project Managers alongside multiple high-impact AI initiatives simultaneously, ensuring delivery on time, within scope, and on budget. Provide governance and oversight on Agile and hybrid project methodologies.
  • Stakeholder Collaboration: Partner with senior business stakeholders, Clients, technology leaders, and product owners to shape AI adoption strategies and ensure solutions align with business goals.
  • Change Management: Act as a change agent to drive the adoption of Gen AI across teams. Champion digital culture shifts, enable business readiness, and address change resistance effectively.
  • AI/ML Oversight: Guide the architecture, development, deployment, and monitoring of AI models and ML workflows, ensuring performance, fairness, and compliance.
  • Platform & Tool Leadership: Direct use of tools/platforms such as ServiceNow, Appian, JIRA, AWS, and other low-code/no-code and cloud technologies in delivery initiatives.
  • Innovation Culture: Promote an innovation-driven environment through regular experimentation, pilots, and training around emerging AI/Gen AI technologies.
  • Risk & Compliance Management: Identify, assess, and mitigate delivery, operational, and technical risks. Ensure compliance with internal standards and external regulatory requirements.
  • Vendor & Partner Management: Evaluate and manage third-party vendors, negotiate service contracts, and ensure partner accountability on deliverables.
  • Budget & Resource Management: Develop, track, and manage program budgets, resource allocation, and capacity planning for current and upcoming projects.
  • Performance Reporting: Establish metrics and KPIs to measure success. Deliver strategic reporting and executive summaries to High-level stakeholders.
SkillsTechnical Skills
  • Deep understanding of Gen AI technologies, including advanced AI deployment workflows, ML model lifecycle, and data pipeline optimization to drive strategic AI adoption at an enterprise scale.
  • Strong background in leading digital transformation initiatives, leveraging tools such as JIRA, MS Project, Confluence, and other advanced project management platforms to streamline collaboration, reporting, and cross-functional alignment.
  • Extensive experience with RPA tools, cloud platforms (AWS, Azure), and enterprise automation frameworks, driving significant business outcomes through automation at scale.
  • Proven expertise in architecting and guiding AI/ML model implementations, data flow optimizations, and model evaluation strategies to ensure high-quality and reliable AI outcomes.
  • Strong strategic oversight in process design, quality assurance, and traceability management in large-scale software development lifecycles, ensuring alignment with business objectives and regulatory compliance.
  • Expertise in leading the full project lifecycle management, from strategic initiation to successful deployment and ongoing optimization, ensuring alignment with organizational transformation goals.
  • Ability to manage large, complex portfolios of AI-driven projects, overseeing cross-functional teams, multi-geography delivery models, and driving innovation to achieve high-impact results.
  • Extensive experience in both Agile (Scrum, Kanban, SAFe) and Waterfall methodologies, with proficiency in hybrid delivery models tailored to complex enterprise transformations.
  • Demonstrated excellence in project planning, resource management, and budget allocation, ensuring the effective use of resources to deliver projects on time, within scope, and under budget.
  • Expertise in risk assessment and mitigation, managing project scope, timeline adjustments, and resource allocation in alignment with business constraints and evolving stakeholder needs.
  • Proven track record in stakeholder management, including senior leadership and client engagement, ensuring transparency, issue resolution, and alignment with business objectives.
  • Strong leadership in executive reporting, crafting insightful and impactful status reports, project summaries, and strategic updates for C-suite executives and client leadership teams.
Soft skills (Desired)
  • Exceptional communication and interpersonal skills, with the ability to influence and align senior stakeholders, clients, and cross-functional teams toward common business objectives.
  • Strong leadership capabilities, fostering high-performance teams, driving collaboration, and motivating diverse groups to achieve transformation goals.
  • Advanced strategic thinking and problem-solving skills, with the ability to synthesize complex data, manage risks, and make informed decisions to guide project success.
  • Proven expertise in stakeholder management, effectively negotiating, resolving conflicts, and ensuring alignment between business needs and project execution.
Education Requirements
  • Graduate
  • PMP/Prince certification is Mandatory
Work Experience Requirements:
Must Have:
  • Minimum 8-10 years of relevant experience as a Project Manager. Ideal 12-15 years’ experience in IT.
  • Proven experience managing at least 5 projects in parallel.
  • At least 5 projects were managed using Agile methodology as a Scrum Master.
  • At least 5 projects were managed in a Waterfall environment as a Project Manager.
  • Demonstrated ability to manage a project end-to-end from initiation to closure.
  • Experience in consulting or client-facing environments, with a focus on managing client expectations and requirements.
Preferred Skills:
  • Experience with low code implementations or any business systems implementations.
  • •Relevant certifications such as PMI, Prince2, SAFe, etc

EXL Service

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