Customer Support Activation Executive - Mumbai (Santacruz)

• Assist parents in completing the registration process for the webinar.
• Ensure parents understand the value and benefits of attending the webinar.
• Follow up with registered parents to confirm their attendance.
• Provide reminders and troubleshoot any issues preventing attendance, such as technical difficulties or scheduling conflicts.
• Maintain a high volume of daily outbound calls, adhering to meet attendance targets.
• Handle inquiries from parents in a professional and courteous manner.
• Utilize international voice communication skills to engage effectively with parents across various regions.
• Accurately log call details, outcomes, and s into the CRM system.
• Collaborate with the webinar and support teams to resolve parent issues efficiently.
• Provide suggestions for process improvement based on feedback from parents.

• Highly developed interpersonal skills
• Excellent Communication skills
• Very self-motivated and goal-oriented

• Work with founders who have bagged the deal from two Sharks on Shark Tank India
• Experience of working in exponentially growing EdTech Industry
• Growth Opportunities

DC Consultants