Assistant Manager - VIP - Jaya He (Airport Museum)
- Mumbai, Maharashtra
- Permanent
- Full-time
- Provides direct support to passengers and airport staff during terminal operations & assists with passenger check-in, boarding, and baggage claim processes, ensuring a smooth passenger journey.
- Handles general inquiries and resolves minor passenger issues efficiently and professionally.
- Address complaints and concerns as assigned by the Duty Terminal Manager and excalates issues to Duty Terminal Manager.
- Ensures strict adherence to terminal operating procedures and guidelines & supports the implementation of new processes and initiatives to improve operational efficiency.
- Contributes to data collection and reporting to support performance analysis and decision-making.
- Aid in forecasting departmental expenditure, ensuring accurate CAPEX/OPEX allocation.
- Assist in tracking the budget against actuals and provide necessary reports to the senior management for informed decision-making.
- Monitor and manage outsourced staff to ensure compliance with service level agreements (SLAs) and performance expectations.
- Handle complaints, disciplinary issues, and provide training as required to enhance service delivery.
- Resolve salary and attendance-related issues by coordinating with HR and payroll departments.
- Support the implementation of safety protocols and procedures to ensure a secure and safe terminal environment for both staff and passengers.
- Assist in monitoring compliance with safety regulations and report any incidents to senior management for further action.
- Assist in managing the training calendar by scheduling, organizing, and tracking training sessions for terminal operations staff.
- Coordinate between departments reporting to the Head of Terminal to ensure alignment in operational goals and support in cross-departmental activities.
- Performs a variety of administrative duties including accurate and timely data entry, maintaining organized documentation and filing systems, and providing general office support.
- Contributes to the smooth running of terminal operations by providing administrative support to the team, including scheduling appointments, managing correspondence, and preparing reports.
- Assist in compiling daily operational data and ensuring accurate collation for reporting.
- Support the preparation of Senior Management Reports by organizing key performance indicators and metrics.
- Shift wise coordination will all regulatory agencies, airlines and ground handlers.
- Attend all scheduled mandatory classroom and E-Vidyala training sessions as per the training calendar.
- Identify personal areas for improvement and career development, and self-nominate for relevant training sessions that align with those goals.