Banker-Customer Experience
- Goa
- Permanent
- Full-time
Branch Banking
BranchLocation: Goa, IndiaIDFC FIRST Bank is seeking a highly motivated and customer-focused individual to join our team as a Banker-Customer Experience. As a Banker-Customer Experience, you will be responsible for providing exceptional customer service and ensuring a positive banking experience for our clients at our branch in Goa, India.Key Responsibilities:- Greet and assist customers in a friendly and professional manner- Understand and address customer needs and inquiries, providing appropriate solutions and recommendations- Process transactions accurately and efficiently, including deposits, withdrawals, and account inquiries- Promote and cross-sell bank products and services to meet customer needs and goals- Maintain a thorough knowledge of bank policies, procedures, and products- Collaborate with team members to achieve branch goals and targets- Ensure compliance with all banking regulations and security procedures- Continuously strive to improve customer satisfaction and loyaltyQualifications:- Bachelor's degree in Business, Finance, or related field preferred- Minimum of 2 years of experience in customer service or banking industry- Strong communication and interpersonal skills- Ability to multitask and work in a fast-paced environment- Proficient in Microsoft Office and banking software- Knowledge of banking regulations and procedures- Excellent problem-solving and decision-making abilities- Willingness to work flexible hours, including weekends and holidaysWe offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. If you are passionate about providing exceptional customer service and have a strong understanding of banking operations, we encourage you to apply for the position of Banker-Customer Experience at IDFC FIRST Bank.