Customer Support Executive (Telugu & Hindi) || Hyderabad

Hyderabad, Telangana
Contract
Full-time

21 days ago

Job Description :We are seeking energetic, persuasive, and reliable professionals to join our support and engagementteam. The core responsibility of this role is to connect with previously active driver-partners,understand their reasons for inactivity or churn, and proactively encourage them to return to theplatform. This role requires not only empathy and problem-solving skills but also a strong salesmindset to overcome objections and highlight the platform’s value proposition effectively.Responsibilities● Initiate outbound calls to inactive driver-partners and understand their reasons for leaving theplatform.● Identify and address dissatisfaction, concerns, or misconceptions with clarity and empathy.● Use persuasive communication and sales techniques to convey the benefits of rejoining theplatform.● Engage drivers who may have migrated to competitors and present compelling reasons toreturn.● Share updates about new features, incentives, or improvements that may address past issues.● Maintain high satisfaction scores and contribute to reactivation targets.● Document insights and feedback to help shape future engagement strategies.Qualifications● A degree in any discipline.● Strong verbal and written communication skills in the relevant local language(s).● Basic computer literacy and ability to navigate digital tools.● Confidence and fluency in delivering a sales pitch over the phone.● Ability to listen, empathize, and respond with appropriate solutions.● Resilience in handling objections and turning negative sentiment into positive outcomes.● Prior experience in customer support, sales, telecalling, or re-engagement campaigns is astrong plus.RequirementsRequirements

MUST HAVE LANGUAGE FLUENCY IN HINDI & TELUGU BOTH.
● Fresher or Minimum 1 year of experience in a customer-facing, tele-sales, or outbound calling role.

● Excellent persuasion and negotiation skills.

● High energy, multitasking ability, and comfort working with targets in a fast-paced

environment.

● Familiarity with Excel; experience with CRM or engagement platforms is a plus.

● Demonstrated ownership, empathy, and the drive to create impact through conversations.

BenefitsSalary Upto : 17000 + pf and esic plus lucrative incentives.6 days workingGeneral shift

2COMS

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