Senior Analyst - Application Support

Hyderabad, Telangana
Permanent
Full-time

20 days ago
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Job DescriptionAbout H.E. Services:At H.E. Services vibrant tech Center in Hyderabad, you will have the opportunity to contribute to technology innovation for Holman Automotive, a leading American fleet management and automotive services company. Our goal is to continue investing in people, processes, and facilities to ensure expansion in a way that allows us to support our customers and develop new tech solutions.Holman has come a long way during its first 100 years in business. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and up fitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.Join us and be part of a team that's transforming the way Holman operates, creating a more efficient, data-driven, and customer-centric future.Roles & Responsibilities:

Provide 2nd and 3rd line support for internal and external users of key business applications
Monitor and manage application performance, availability and capacity. Respond to system alerts to maintain uptime and reliability. Proactively identify areas for improvement
Investigate, troubleshoot and resolve technical issues using code-level debugging, log analysis and root cause analysis, escalating to development teams when necessary
Diagnose and resolve integration issues across APIs, databases, middleware and third-party systems
Participate in post-incident reviews, contributing technical insights, root cause analysis, and recommending preventive actions
Collaborate with cross functional teams: development, QA and infrastructure to troubleshoot bugs, deploy fixes and implement updates following established processes
Collaborate with vendors to escalate issues when necessary and ensure timely resolution
Manage and track incidents and service requests using ticketing system
Create and maintain detailed documentation for known issues, configuration changes and procedures
Contribute to testing and validation of new features, patches and configuration changes
Participate in on-call rotation or provide out-of-hours support as required

Required Skills & Qualifications:

Technical Expertise:
5+ years of application support experience
Ability to Analyse raw data to identify trends, patterns, anomalies and other helpful information
Proficient in programming languages C#.NET (.NET 4.5/4.0, .NET Core), JavaScript
Strong experience with web-based applications, RESTful APIs and microservice based architectures
Database experience in SQL Server and/or Oracle
Ability to read and debug source code and logs to identify issues and propose technical solutions
Hands-on experience with cloud technologies, specifically Microsoft Azure
Experience working in agile teams using tools such as Azure Dev Ops, Git, OctoDeploy
Familiarity with DevOps principles and tools such as CI/CD pipelines

Soft Skills & Business Acumen:

Ability to work independently and collaboratively in a global team environment
Strong problem-solving skills with the ability to translate technical issues into business language
Excellent communication skills, both written and verbal and ability to interact with both technical and non-technical stakeholders
Experience working with SaaS providers and third-party business partners
Ability to manage and prioritise incident tickets according to SLAs, ensuring timely resolution and minimal disruption to business operations

Preferred Qualifications & Experience:

.NET certification and / or Microsoft Azure certification
Experience with cloud platforms like Azure or AWS
Understanding of agile methodologies and working in DevOps environments
Fleet industry knowledge (a plus but not required)

Holman