Service Advisor

• You interact with customers during reception.

• Documenting the Customer’s problem/symptoms in a body paint shop order and defining the scope and type of work.

• Defining and explaining time and costs to be expected or firmly establishing the time and costs necessary with the help of Audatex.

• Coordinating the scope of services for repair and maintenance with the Customer / Insurance Surveyor and obtaining their approval.

• You exhibit maximum transparency through video call with customer to show parts to be replaced and vehicle status in workshop.

• Checking who is covering the costs (obligations) and assigning them accordingly.

• Transparent documentation for the Customer of all the open work that has been performed and all the required parts.

• You confirm the readiness of car after visual inspection and inform customer about delivery time.

• Taking a test drive after the repairs, if required or as requested by the customer.

• You perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.

• You call customers after 3 days of vehicle delivery to know the post service feedback.

• You have thorough knowledge of systems like eDealer, Digital Service Drive and Xentry Portal.

• You are extremely loyal to the company and brand. As a result, you come across as trustworthy and responsible.

• You show a lot of initiative. You are persuasive and can make decisions on your own.

• You professionally implement all Mercedes-Benz specifications on customer oriented conduct.

• You are willing to make compromises, but can also openly address and constructively solve conflicts with customers.

• and colleagues.

• You are a good listener and are empathetic towards customer concerns, requirements and willing to understand customer’s problems.

• You are Capable of capturing revenue opportunities through identification of additional work, value added services, up-selling of service products with conviction.

• You are team player and capable of liaising with workshop staff for getting the work done in desired timeline.

• You are honest with customers and offer them solutions that take time and costs into account.

• You actively approach customers, thus showing excellent communication skills.

• You are good at planning and organizing. In doing so, you show a high level of skills in processes and systems.

• You are aware of standard processes of receiving accident vehicles, insurance claim and body-paint repairs.

• You are technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers.

• You are capable of assessing damages and giving a preliminary time and cost estimation to customers.

• You have a complete knowledge of body and paint repair processes.

• You are a critical reviewer of work done as per the requirements of customer to meet customer expectations.

• Qualification & Experience:

• Diploma or Degree in Automotive / Mechanical Engineering.

• Experience : 5-6 years of experience in the automobile industry

• Skills : Excellent communication, Insurance claim Knowledge, presentable, email writing, MS office

B.U.Bhandari Motors Pvt. Ltd.