Process Coordinator

• Ensure all orders are tracked accurately from order confirmation to delivery.

• Monitor the status and movement of each job in the production process.

• Maintain up-to-date records of job timelines and progress.

• Monitor the accuracy of the task performed using spot audits every day.

• Identify and track pending jobs and their time delays.

• Remind and follow up with doers for delayed jobs.

• Ensure timely resolution of support tickets in coordination with problem solvers.

• Use O2D, PMS, dashboards for tracking. In case systems are down, perform manual tracking.

• Regularly monitor FMS, Checklists, PMS, Purchase FMS, and IMS for compliance and updates.

• Ensure full kitting processes are followed with the help of DEO.

• Audit systems to ensure accuracy and completeness of data.

• Identify bottlenecks in the production process and communicate them to management.

• Follow up on identified issues to ensure they are resolved promptly.

• Maintain support tickets and coordinate resolution efforts.

• Track the 12-week plan and the daily output.

• Present the challenges to MD in real time (on the same day).

• Act as a communication bridge between sales and production departments.

• Provide status updates and delivery dates to CRMs and other stakeholders.

• Ensure that all relevant parties are informed of job statuses and any issues.

• Maintain and monitor the support ticket system.

• Ensure timely and effective resolution of issues raised through support tickets.

• Track all the orders in the company and know each job and its movement in the organization.

• Track pending jobs and their time delays.

• Be majorly accountable for on-time delivery by tracking delivery dates and monitoring progress.

• Function as an auditor, not a data collector.

• Audit and follow up on all processes and tasks.

• Check if all data is collected and correct.

• Track each step, identify where work is stuck or deviated, and escalate appropriately.

• Politely remind and communicate targets to relevant personnel.

• Work one level above the DOER (if DOER is an operator, contact their supervisor; if DOER is an officer, contact them directly).

• In case of problems, identify who can solve them, raise a Help Ticket (H.T.), assign it to the concerned person, and follow up until resolved.

• Take confirmation from the DOER once the issue is resolved.

• Any corrective action in planning can only be taken by the planner.

• Competitive compensation with performance-based increments

• Exposure to a high-precision manufacturing ecosystem

• On-the-job training and skill-building opportunities

• Professional and growth-focused work culture

• Long-term career path within operations and process excellence

KCP Gauging Technology Pvt. Ltd.