Assoc. Manager, Platform Support Engineering

• Administer and maintain BI tools (e.g., Power BI, DOMO)
• Manage user access, permissions, roles, and security policies
• Monitor system health, performance, and availability
• Troubleshoot BI platform issues and coordinate vendor support when needed

• Enforce data governance standards and best practices
• Implement row-level security and data access controls
• Ensure compliance with internal data policies and regulatory requirements

• Optimize dashboards, reports, and data models for performance and scalability
• Monitor query performance and usage metrics
• Identify opportunities to improve reliability, efficiency, and user experience
• Optimize Power BI datasets, data models, and DAX for performance and scalability
• Analyze usage metrics to identify optimization and capacity planning needs

• Manage BI environments (dev/test/prod)
• Support deployments, upgrades, and patches
• Maintain documentation for BI configurations and processes

• Provide technical support to BI developers and business users
• Assist with onboarding, training, and best practices

• Bachelor's degree in Information Systems, Computer Science, Data Analytics, or equivalent experience
• 8-10 years of experience administering BI platforms
• Strong knowledge of at least one major BI tool (Power BI, DOMO)
• Experience with SQL and relational data models
• Understanding of data warehousing concepts and analytics workflows
• Experience managing user access, security, and governance in BI tools
• Solid understanding of DAX, Power Query (M), and semantic data models

• Experience with cloud platforms (Azure, AWS, GCP)
• Familiarity with CI/CD or release management for BI solutions
• Experience supporting large-scale or enterprise BI environments
• Scripting experience (Python, PowerShell, or similar)
• Experience with Power BI Premium or Fabric capacities
• Knowledge of Microsoft Entra ID (Azure AD) and security groups
• Experience with monitoring tools and Power BI REST APIs

• Bachelor's degree in information systems, Computer Science, Data Analytics, or equivalent experience
• 8-10 years of experience administering BI platforms

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