Change Community Network and Training Manager

EY

  • Kochi, Kerala
  • Permanent
  • Full-time
  • 2 days ago
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.Job Title: Assistant Director - Change Community Network & Training ManagerEnterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.Our aim is to create a superior customer experience alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means growth for you, exciting learning opportunities, and the chance to make a real impact.The opportunityThe Enterprise Technology Influencer Network is a global and diverse community of enthusiasts. As the Change Community Network & Training Manager, you will play a crucial role in driving awareness and best practices for technology products, enhancing the ways of working for colleagues across the organization and developing and implementing training programs to ensure the successful adoption of new services and technologies within the organization (primarily M365, Security, Mobile and AI such as M365 Copilot).This includes creating training materials, scheduling and promoting training sessions, delivering sessions, and measuring and reporting the effectiveness of training programs. You will also lead the network in:
  • raising local awareness and adoption
  • participating in pilots and focus groups
  • providing valuable feedback on communications and functionality, and serving as the voice of the customer.
This is a unique opportunity to be at the forefront of technological adoption and innovation within EY. AI has become an indispensable partner in our daily routines, and you will play a crucial role in the adoption of AI within our organization.Your key responsibilities
  • Expand & Manage Change Champion Network: Develop and oversee our network of change champions to drive successful adoption of technologies such as M365, Security, Mobile and AI.
  • Engage Audience via EY Intranet and Internal Channels: Leverage the EY intranet and our internal channels such as Viva Engage and local communications to engage with key audiences, fostering a community of enthusiastic supporters.
  • Content Creation & Publication: Create and publish engaging content, both self-created and from the Content team and technical product managers, to maintain excitement and interest in supported products and changes. Create bite-size content and videos to promote.
  • Support Adoption of M365 and Other Technology Products: Act as a key player in promoting and supporting the adoption of supported technology products within the end user community.
  • Lead Change Network Calls: Organize and lead Change Champion Network calls for a range of technologies, ensuring effective communication and collaboration.
  • Collaborate with Global Change Lead: Work closely with the Service Adoption Global Change Management Lead to align strategies and ensure cohesive implementation of change initiatives.
  • Planning, Strategy, and Execution: Develop and execute plans to grow the network, broaden its scope and reach, improve measurement, and sustain engagement.
  • Content, Training, and Activities: Plan content, training, and activities to drive adoption of new technologies among end users. Collaborate with the Service Adoption Content Team and Training resources.
  • Monthly Regional Network Meetings: Run monthly regional network meetings to ensure effective communication and collaboration.
  • Present to Senior Management: Showcase the value of the initiatives to senior management across service lines and member firms and secure buy-in for support and engagement.
  • Leverage Analytics: Assess the efficacy of network activities and identify behavior changes in technology usage that need to be driven across the organization.
  • Enable Business Change: Ensure that EY Business Relationship Management (BRM) has an effective vehicle to drive key messages, and promote knowledge and training for new features, products, and technology change programs.
  • Training Development: Design and develop comprehensive training programs tailored to the needs of different user groups within the organization.
  • Training Delivery: Conduct training sessions to ensure users are proficient in using new services and technologies. Due to the global nature of our business, expertise is required in delivering effective and engaging virtual trainings.
  • Content Creation: Develop training materials, including manuals, guides, videos (MSFT Clipchamp), and other resources to support training initiatives. Video is a particularly important format for our global audiences and site assets.
  • Direct and manage a Service Adoption Content team training support resource. Review and approve their developed content and session delivery schedule and evaluation.
  • Stakeholder Engagement: Collaborate with various stakeholders, including product managers, change managers, and service line leaders, to understand training needs and ensure alignment with organizational goals.
  • Performance Measurement: Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics. Report to key stakeholders and make necessary adjustments to improve training impact.
  • Continuous Improvement: Stay updated with the latest trends and best practices in training. Implement innovative training methods to enhance user engagement and learning.
Additional Information: This is a non-client facing role, offering great flexibility to work from a home office with limited travel. The role requires an understanding of enterprise services and technologies to develop robust training programs tailored for various audiences (business and technical).The successful candidate must be comfortable training large groups of disparate users virtually in an enthusiastic and energetic manner. The role also requires tracking attendance from training programs and willingness to adjust based on user feedback.Skills and attributes for success
  • Change Management Experience: Proven track record in change management and developing change networks, with experience in managing large, global, matrixed, and virtual work teams, as well as cross-functional projects.
  • Audience Engagement: Strong social media skills with experience in effectively engaging audiences, along with proven experience in training, communications, and engaging champion networks.
  • Content Creation: Excellent skills in content creation and communication, including outstanding US English verbal and written skills, copywriting, and presentation creation and delivery abilities. Plan and coordinate with stakeholders for content to be available on the Enterprise Technology Portal, and within EY on learning management platforms and accredited for continuing education when possible.
  • Digital Marketing Expertise: Proficient in digital marketing technologies, including platforms such as Viva Engage, and familiarity with Microsoft 365 platforms and cloud roadmap operations.
  • Collaborative Teamwork: Ability to work collaboratively with cross-functional teams, demonstrating strong business acumen, problem-solving skills, multitasking abilities, and expertise in stakeholder alignment.
  • Technology Adoption Support: Experience in supporting the adoption of technology products, including behavior change to realize end user and business value.
To qualify for the role, you must have:
  • 3 years of experience in senior stakeholder and business relationship management and developing and delivering training programs, preferably in a corporate or technology-driven environment
  • 3 years of experience in a comparable role
  • 5 years of experience in IT business change and end user technology adoption
  • Change Management certification preferred
  • Experience with Microsoft cloud services
  • Experience with reporting and analytics and a strong bias toward data-driven decisions
  • Experience with content production and planning calendars
  • Familiarity with gamification, leaderboards and other engagement tactics
  • Experience with creating basic video production (e.g., Microsoft Clipchamp) for promotion
  • Strong US English communication and presentation skills, proficiency in creating training materials, and the ability to engage and motivate learners
  • College degree in communication, education, training, human resources, or a related discipline
  • Experience developing large-scale training programs that includes behavioral changes as well as technology awareness
  • Previous project / program work in the areas of end-user technology adoption, mobile, security and/or Microsoft M365 products and services
  • Exceptional communication skills, both written and verbal for leaders and end users
  • Team player mindset, able to work collaboratively with and through others
Ideally, you'll also have
  • Experience with learning management systems (LMS) and other training tools
  • Excellent active listening skills
  • Experience establishing and maintaining active knowledge of the broad and complex EY technology estate
  • Advanced interpersonal and stakeholder management skills
What we offerAs part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer:
  • Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We'll provide the tools and flexibility, so you can make a significant impact, your way.
  • Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You'll be accepted for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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