Job Category: KMBLDegree Level: Bachelor's DegreeJob Description: Customer Service Manager - Support Services-Customer ServiceJob RoleEnd to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time.Preparing weekly ,Fortnight and Monthly MISComplaint analysis to identify major areas of customer dissonance and suggesting ways to reduce them.Job Requirements GraduateExcellent written and oral communication skillsEye for detailsProficient in MS Office applicationsPrior experience of Customer Service in Retail Assets will be an added advantageShould be a quick thinker and be able to communicate resolution/solutions to customers effectivelyStrong interpersonal SkillsKnowledge of systems like Siebel, Core
