Assistant General Manager (Operations)-Bangalore-10+years
- Bangalore, Karnataka
- Permanent
- Full-time
Industry: Luxury Jewellery Brand
Experience: 10+ yearsAbout the RoleWe are seeking an experienced AGM – Operations to support the Operations Head in managing and driving the overall operational excellence of our luxury jewellery brand. This role requires a goal-oriented achiever with a strong focus on P&L, financial discipline, customer service, and organizational efficiencies.The AGM will play a pivotal role in ensuring smooth operations across all departments while contributing to building a high-performance culture, enhancing the happiness quotient, and making the company one of the best places to work.Key ResponsibilitiesOperations & P&L FocusSupport the Operations Head in overseeing end-to-end operations across all functions.Ensure financial discipline, profitability, and cost optimization in line with business goals.Monitor and manage P&L performance while identifying areas for improvement.Organizational Efficiency & QualityStreamline processes to improve efficiency, productivity, and quality of operations.Drive initiatives for excellence in service delivery and operational standards.Ensure alignment of day-to-day operations with the brand’s luxury positioning.Cross-Departmental CollaborationWork closely with marketing, finance, HR, retail, and design teams to support smooth functioning.Assist in planning and executing strategic projects that drive growth and customer engagement.People, Culture & LeadershipContribute to building a positive, collaborative, and ethical work culture.Support training, engagement, and leadership initiatives that enhance employee satisfaction.Act as a role model for principles, ethics, and service-mindedness.Customer ExperienceEnsure customer-first approach across all touchpoints.Support the design and delivery of a world-class luxury customer experience.Key Requirements10+ years of experience in operations, general management, or business leadership roles.Strong background in operations, finance, or P&L management (luxury retail, hospitality, jewellery, lifestyle, or consumer-focused industries preferred).Excellent understanding of organizational efficiencies and operational excellence.Strong leadership and people management skills with a focus on building culture and happiness quotient.Highly detail-oriented with ability to see both the big picture and finer details.Strong ethical grounding with a commitment to principles and customer-first service.