
Asset Services- Senior
- Bangalore, Karnataka
- Permanent
- Full-time
- Manage and support technical queries from end-users based on the support model
- Resolve product/service problems by answering client queries, determining the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution
- Design & develop interactive dashboards and reports using Power BI
- Customize visuals and implement DAX measures to meet client-specific KPIs.
- Build and maintain ETL pipelines using Python.
- Perform data ingestion, transformation, and validation for structured and semi-structured data.
- Automate pre-ETL and post-ETL processes to improve data flow efficiency.
- Support OCN setup, including hierarchy mapping and data integration.
- Troubleshoot OCN-related issues and collaborate with stakeholders for enhancements.
- Maintain and enhance existing dashboards based on evolving business needs.
- Execute work associated with the implementation of EY tools, environment set-up for new clients, aligned with the project.
- Assist coordination of project activities between clients, project teams and directly with the external client
- Create knowledge base materials dedicated towards operational efficiency
- High integrity and commitment to work in a new and challenging environment
- Ability to manage ambiguity and be proactive
- Strong communication and presentation skills
- Cross cultural awareness and sensitivity
- High energy levels, agility and adaptability
- Ability to effectively prioritize and escalate customer issues
- Ability to multitask and comfortable working in a large organization across multiple teams
- Ability to adapt quickly in using and supporting various technologies
- Bachelor's degree in Computer Science, Information Systems, or related field.
- Certifications in Power BI, Python, or ETL tools.
- Experience working in Agile environments.
- 4-7 years of experience in data analytics, BI, or ETL development.
- Experienced in Power BI (DAX, Power Query).
- Hands-on experience with Python for data processing.
- Develop, design and architecture experience with ETL tools.
- Experience with vendor to enable vendor platforms like OrgChart Now
- Strong conceptual and analytical skills: Problem Solving, Performance tuning, Azure DevOps, ServiceNow
- Experience analyzing, tracking and testing web applications that use MongoDB, Neo4j and/or NoSQL, ADLS
- Strong analytical, problem-solving skills, Upskilling and leading teams to learn new concepts
- Experienced in UAT, End to end testing
- Strong communication skills to manage requirement gathering and setting up expectations with stakeholders
- Deep hands-on knowledge of data integration methodologies, API platforms and reporting
- Willingness to work in shifts, or extended hours, depending on the geography of the project
- More than 2 plus years of experience in building web-based applications with a solid understanding of HTML, CSS, JavaScript, and at least one programming language, such as Java, .NET, or PHP
- More than 2 plus years of experience of writing and debugging SQL
- More than 1 plus years of experience in writing and debugging JavaScript
- More than 2 plus years of building web-based applications with a solid understanding of HTML, CSS, JavaScript, and at least one programming language, such as Java, .NET, or PHP
- Experience in supporting web applications that use MongoDB, Neo4j and/or NoSQL environments a plus
- Technical experts with commercial acumen, relevant experiences and high degree of enthusiasm to adapt and learn in a fast-moving environment
- Knowledge and experience of working in a cross-cultural setup
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that's right for you