Assistant Manager - Technology.Tech-Reg Tech and Enterprise Fraud
- Bangalore, Karnataka
- Permanent
- Full-time
- Responsible for delivering proposed architectural solutions, change initiatives, manage BAU activities that span across one or more business units
- Day-to-day management and ownership of screening systems/initiatives - Fircosoft for customer screening and payment screening.
- Identification and escalation of system control and compliance issues, assess and document the related risk, and make recommendations for resolution.
- Manage the resources efficiently and prioritize system enhancement/upgrades
- Ability to prioritize the defects and issues and address it on time.
- Ability to develop automation to reduce the manual process.
- Ability to create detailed RCA for the reported incidents.
- Responsible to identify / manage Risks and remediate.
- Understand interdependence between technology, operations and business needs
- Act as an internal quality control check for the platform owner and manage ongoing quality control and participate in quality issue resolution
- Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- Adept at conducting research into project-related issues and products
- Perform proactive data analytics work and manage the data quality and integrity in the systems
- Ensure our systems are compliant with banks governance policy
- Propose enhancements to the systems used by Compliance to generate efficiencies and/ or improve our financial crime risk management.
- Responsible for delivering customized reports to business based on adhoc requirement.
- Supervise support analysts and coordinate cross-functional efforts with compliance, IT, and business units.
- Provide training and guidance on Fircosoft systems and support procedures.
- Ensure screening systems are aligned with regulatory requirements and internal compliance policies.
- Generate and review audit logs, screening reports, and exception handling documentation.
- Liaise with Fircosoft and other third-party vendors for product support and enhancements.
- Communicate effectively with stakeholders to manage expectations and deliver solutions.
- Plan and execute regular system maintenance, patching, and upgrades in coordination with IT and vendor teams.
- Ensure minimal downtime and disruption during scheduled activities.
- Manage day-to-day support operations for Fircosoft payment and name screening systems.
- Monitor system performance, logs, and alerts to ensure timely resolution of issues.
- Coordinate with internal teams and vendors for incident management and escalations.
- Proven knowledge in Fircosoft screening solutions
- Good knowledge on Fircosoft Continuity, Trust and FSK - Screen & Keep
- Prior experience on De-rap, ERF, Pairing, Stripping detector an added advantage
- Awareness of Global standards in AML, KYC, FATF, Sanctions is desirable
- Should be expert in exploring tools to connect with our Linux and windows OS.
- Good at customizing reports based on compliance/ business requirement.
- Strong system integration experience
- Banking domain knowledge is essential
- Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
- Self-motivated, decisive, with the ability to adapt to change and competing demands·
- Working closely with Technology vendor and business teams
- Awareness of regulations governing the bank's business process is a must
- Collaborates and Integrates work with other teams including Operations, Business and other Technology functions·
- Knowledge of working with various database formats and file formats, conducting data analysis and analytics,
- Proficiency in MS Office Suite including MS Project.
- Skills in the areas of Hadoop, Dot Net, Sharepoint, Power BI, MS Visio will be a nice to have
- Working knowledge with software development methods and techniques
- Good knowledge of and experience with UNIX OS, programming languages and development tools
- Good verbal and written communication
- Working knowledge with software development methods and techniques
- Strong Functional & technical knowledge in the required application area.
- Ability to review, understand and improve program code and system documentation.
- Bachelor's Degree as a minimum from a recognized university (preferably computer science or similar).
- Financial Crime qualifications is an added advantage
- At least 8 - 14 years of experience in the financial services or IT sector
- Familiarity with Compliance and Financial Crime related systems.
- Prior experience and exposure to Fircosoft screening solutions,
- Experience with SWIFT messaging and payment systems.
- Knowledge of screening list management (OFAC, EU, UN, etc.).
- ITIL certification or similar service management credentials.
- Experience with automation and scripting for support tasks.