Channel Support Agent (2-5 yrs) Chennai/Hyderabad (After-Sales/Customer Service)
Resource tree global services
Chennai, Tamil NaduHyderabad, Telangana
Permanent
Full-time
1 month ago
Job Description: We are seeking a motivated and customer-focused Channel Support Agent / Onboarding Agent to join our team. In this role, you will be responsible for providing exceptional support to our partners and customers, ensuring a smooth onboarding experience, and assisting with any inquiries related to our online store. You will play a crucial role in enhancing customer satisfaction and driving the success of our channel partners.Key Responsibilities: Onboarding Support: - Guide new partners through the onboarding process, ensuring they understand our platform tools, and resources.- Conduct training sessions and provide documentation to help partners effectively utilize our online store.- Assist partners in setting up their accounts, product listings, and payment processing. Customer Job Description Support: - Respond to inquiries from partners and customers via communication channels in a timely and professional manner. - Troubleshoot and resolve issues related to orders, payments, and account management. - Maintain a high level of product knowledge to provide accurate information and support. Communication: - Act as a liaison between partners and internal teams, ensuring clear communication and timely resolution of issues.- Identify areas for improvement in our onboarding process and support services. Documentation and Reporting: - Maintain accurate records of partner interactions and onboarding progress in our CRM system. - Prepare reports on common issues, feedback, and suggestions for process improvements. Continuous Improvement: - Stay updated on industry trends and best practices to enhance the onboarding experience and support services.- Collaborate with the product and marketing teams to improve resources and tools available to partners.Requirements - 1-2 years in a high-volume help desk role, providing technical support and guidance in a fast paced environment.- Excellent spoken and written communication skills, with fluency in comprehension and expression. - Ability to accurately capture and document information while following processes correctly. - Quick learner, receptive to feedback, and adaptable to process updates. - While primarily an individual contributor, must engage in cross-training, collaboration, and program development efforts. (ref:updazz.com)