Partner Success & Growth Manager (Based in Bangalore)

• Co-create annual business plans with partners, setting clear targets for revenue, market coverage, and solution focus areas.
• Lead and facilitate Quarterly Business Reviews (QBRs) with critical partners to measure progress against targets, identify gaps, and develop action plans for continuous improvement.
• Analyze market trends and partner performance data to inform strategic decisions and business planning.

• Build and nurture strong, trust-based relationships with key partners (e.g., Fujifilm Business Innovation, Canon, Ricoh, Konica Minolta, HP, Ingram Micro, Tech Data, SoftwareOne) to ensure alignment on business objectives and drive mutual success.
• Serve as the primary point of contact for partner escalations, conflict resolution, and strategic discussions.

• Develop and execute structured onboarding plans for new partners, ensuring a seamless integration into our ecosystem.
• Lead regular training, certification, and enablement initiatives to ensure partners are equipped with the knowledge and tools needed for success.
• Maintain up-to-date enablement materials and resources tailored to partner needs.

• Track and analyze partner KPIs, including pipeline development, revenue attainment, certifications, and joint wins.
• Provide regular performance reviews and actionable feedback to partners on a quarterly basis.
• Prepare and present detailed reports to internal stakeholders on partner performance, risks, and opportunities.

• Serve as the voice of the partner within the organization, escalating needs and advocating for resources to support partner growth.
• Ensure a smooth and positive partner experience by proactively addressing challenges and removing barriers to success.

• Work closely with Sales, Marketing, Product Development, Sales Engineering, Professional Services, Support, and other internal teams to coordinate joint go-to-market campaigns and resolve issues impacting partner performance.
• Participate in cross-functional projects and initiatives to enhance the overall partner program.

• Implement and maintain a partner health scoring model bi-annually to proactively identify at-risk partners and uncover growth opportunities.
• Develop and execute remediation plans for underperforming partners and recognize high-performing partners through incentive programs.

• Contribute to the ongoing development and refinement of partner programs, processes, and best practices.
• Gather partner feedback and market intelligence to inform program enhancements and innovation.

• Bachelor's degree in Business, International Relations, or related field
• Master's degree preferred
• 8+ years experience in alliance management or similar role
• Strong background in strategy and business development
• Experience managing complex stakeholder relationships
• Proven track record in program development and execution
• Strategic thinking and planning
• Executive relationship management
• Complex problem solving
• Organizational leadership
• Change management
• Stakeholder alignment
• Program development
• Cross-cultural communication

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