Customer Success Manager

Chennai, Tamil Nadu
Rs. 5,00,000-20,00,000 per year
Permanent
Full-time

3 days ago
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This role is for one of the Weekday's clientsSalary range: Rs 1500000 - Rs 2000000 (ie INR 15-20 LPA)Min Experience: 3 yearsLocation: ChennaiJobType: full-timeWe are seeking a proactive and customer-focused Customer Success Manager to drive engagement, product adoption, and long-term customer value. In this role, you will manage a portfolio of clients, ensuring they successfully achieve their business objectives while maximizing the value derived from the platform. Acting as a trusted advisor, you will combine business understanding with product knowledge to guide customers through their lifecycle—from onboarding to renewal and growth.This role requires strong relationship management, analytical thinking, and the ability to work closely with global clients, particularly in dynamic and fast-paced environmentsRequirements.Key Responsibilities

Build and nurture strong relationships with customers, acting as a strategic advisor
Drive product adoption and ensure customers realize measurable value from the platform
Proactively identify risks, challenges, and growth opportunities within accounts
Guide customers in achieving their business goals through structured success plans
Conduct regular business reviews, providing insights and actionable recommendations
Own customer retention, renewals, and overall account health
Identify and drive opportunities for account expansion, upselling, and cross-selling
Collaborate with Sales, Implementation, and Product teams to ensure seamless onboarding and ongoing support
Represent the voice of the customer internally to improve product and service delivery
Analyze customer usage data to recommend improvements and optimize outcomes
Provide both strategic direction and hands-on support to ensure customer success

What Makes You a Great Fit

3+ years of experience in Customer Success, Account Management, or Consulting, preferably in a SaaS environment
Proven track record of driving customer retention, renewals, and revenue growth
Experience managing enterprise or mid-market clients with multiple stakeholders
Strong communication and interpersonal skills with the ability to influence decision-makers
Analytical mindset with strong problem-solving and data interpretation skills
Familiarity with CRM tools such as Salesforce and customer engagement platforms like Intercom
Ability to work effectively with global clients and cross-functional teams
Experience in high-growth or startup environments is an advantage
Exposure to HR Tech, L&D, or employee engagement platforms is a plus
Self-driven, proactive, and highly customer-centric approach

Weekday AI