Customer Success Manager
BuildxPartners
- Chennai, Tamil Nadu
- Permanent
- Full-time
Experience: 3-6 Years
Location: ChennaiAbout the Company:
Our client is a fast-growing technology-driven organization operating in the SaaS space, focused on enabling scalable revenue operations and efficient sales processes. The company emphasizes operational excellence, data-driven decision-making, and cross-functional collaboration to support global sales teams. It is known for fostering a high-performance culture with strong process discipline and continuous improvement.Role Overview:
We are looking for a proactive and customer-centric Customer Success Manager to drive customer engagement, product adoption, and long-term retention. This role will manage a portfolio of customers, ensuring they achieve their business objectives while maximizing value from the platform.The ideal candidate will act as a trusted advisor to stakeholders, combining business acumen with technical understanding to guide customers through their journey. This role requires strong relationship management, problem-solving skills, and the ability to work with global clients, particularly in US markets.Key Responsibilities:Customer Success & Relationship Management:Build strong relationships with customers and act as a trusted advisorDrive product adoption and ensure successful value realizationProactively identify risks and opportunities within accountsProgram Strategy & Execution:Help customers achieve program goals and overcome adoption challengesProvide strategic guidance aligned with industry best practicesConduct regular business reviews with actionable insightsRetention & Growth:Drive customer retention and renewal ratesIdentify opportunities for account expansion and revenue growthEncourage customer advocacy and referralsCross-functional Collaboration:Work closely with Sales and Implementation teams for seamless onboardingSupport pre-sales discussions where neededAct as the voice of the customer internallyProduct & Technical Enablement:Guide customers on platform usage and best practicesAnalyze product usage and recommend improvementsProvide both strategic and tactical supportRequired Skills:3+ years of experience in Customer Success, Consulting, or Account Management (preferably in SaaS)Strong experience managing enterprise or mid-market clientsProven track record in customer retention and revenue growthStrong communication and stakeholder management skillsAbility to work with global customers and cross-functional teamsAnalytical mindset with problem-solving capabilitiesCRM Tools: Salesforce or similar platformsCustomer Success Platforms: Intercom or similar toolsTools: Microsoft Office / Google WorkspaceExperience in HR Tech or L&D domainExposure to mentoring or employee engagement platformsExperience working in startup or high-growth environmentsEligibility / Qualifications:Any Bachelor’s degreeOther Details:Notice Period: Immediate to 30 days preferredWork Type: Full-timeFlexibility to work in US time zone (EST) required