Program Manager, LM SME, GSF UFF/SSD, GSF UFF/SSD GSF SME-OI
- Bangalore, Karnataka
- Permanent
- Full-time
- Working on tech entitlement with idea owner, submission to tech/product teams along with OP budgeting.
- New and existing Product and tech design backwards to operations feasibility
- Creating roadmap of Product development and milestones for pilot and roll out.
- User Acceptance test cases formation, execution and final results and MCM approval for network changes.
- All trouble shooting related to 1. tech in trial and pilot sites and 2. Issues raised via TT mechanism for deployed tech/product.
- Tech SoP set up and Sign Off and sharing Process Flow expectation with all stakeholders
- Sharing ground feedback to Tech/product teams for intervention/enhancement.
- Creation of On-ground execution SoP, handshake mechanisms with stakeholders and socializing SoP with BB amazon in K-Café
- Operation Readiness, building suffiency (Supplies, Manpower, etc.), adoption and adherence on ground and feedback
- Analytics output to measure ground deployment and efficiency and tracking success metrics of roll outs.
- Tech contingencies with global/glocal/local teams, exceptional handling, RCA/CoE
- Process/mechanism changes due to post deployment feedback/Tech RCA
- Documentation and archiving of all tech related communication.
- Office hours for tech/product support/KT/queries.
- New node Launch support for UATBASIC QUALIFICATIONS- 2+ years of program or project management experiencePREFERRED QUALIFICATIONS- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement documentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.