Assistant Manager - IT Infrastructure
- Halol, Gujarat
- Permanent
- Full-time
- Infrastructure availability - Network connectivity and server infrastructure uptime
- Adherence to SLA's
- No. of improvements
- Disaster Recovery and Backup
- Maintaining records for all IT assets
- Compliance to IT policy
- Monitor installation / configuration, operation, maintenance and upkeep of all IT hardware, network infrastructure, server infrastructure, data communications, telecommunications systems and ensure maximum uptime of network
- Oversee the overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements
- To prepare feasibility studies for infrastructure up gradation and support the central team in gathering user requirements / details
- Accountable for server management, networks (local and wide area networks), all terminals (desktops, laptops, printers, , etc.), databases, storage, backups, and the data centers
- Monitor the disaster recovery setup and enterprise backup schedules and effectively implement the Disaster recovery and backup management plan
- Support the engineering department for instrument connected machine related issue
- Provide user support for technical problems, troubleshooting IT hardware issues, resolution or escalation
- Ensure proper adherence to IT Ticket management systems
- Provide SAP L1 support to all users and ensure that higher level issues are escalated to appropriate authorities and dealt with as per agreed SLA
- Implement continuous improvements in SAP processes in line with changing business needs, statutory and legal compliance
- Support the Core ERP team in development and testing
- Ensure that all user issues are appropriately recorded and user testing is done effectively in support new developments or improvements
- Ensure that all IT issues are effectively logged, tracked and users are constantly updated on the progress of the IT issues logged by them
- Regularly interact with vendors to ensure follow up and ensure that required service standards are maintained
- Vendor (H/W or S/W) performance is documented and tracked on a regular basis to ensure compliance to the companies IT policy and agreement with vendor
- Generate reports as requested by the management
- Generate report on the findings after conducting audits on the life IT Assets
- Assist Head IT Infrastructure in procurement of IT assets - hardware and software by coordinating with vendors and documenting user requirements from a technical perspective
- Keep a track of all IT Assets - Software licenses and Hardware across the organization, ensure that they are renewed as per the agreement being compliant with CEAT IT policy
- Review data access and security measures implemented, track attempts to breach data integrity and ensure all security loopholes are addressed as per defined guidelines