L1 Onsite IT Support Engineer IN

Gurgaon, Haryana
Permanent
Full-time

1 month ago

Job Description:WE'RE HIRING FOR A ONSITE IT SUPPORT ENGINEER L1 IN INDIA!Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

Client in 190+ countries

6000+ Engineers

200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.Start your journey with Excis and grow with us!What You Will Do:

Assist senior technicians through hands-on on-site support activities

Handle incidents and service requests with guidance or following SOP's

Perform PC and mobile device staging (imaging, enrolment, tagging, testing)

Support laptops, desktops, iPhones, iPads and other workplace devices

Conduct routine meeting room and AV device check

Install software when remote installation is not feasible

Perform basic CMDB / asset updates during deployments and replacements

Support printer-related basic issues

Escalate complex issues with proper documentation

Follow defined processes and SOPs consistently

Demonstrate willingness to learn new tools, technologies and support models

Requirements

Foundational troubleshooting and problem-solving abilities

Basic understanding of endpoint hardware, peripherals and mobile devices

Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools.

Awareness of HAM concepts (asset tagging, CMDB updates)

âGood customer service and communication skills

Ability to follow instructions, SOPs and security guidelines

Familiarity with ITIL concepts is a plus

Flexible shift readiness

BenefitsWhy Join Us?At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.Ready to make a difference and grow your career? Apply now to join Excis in INDIA and be at the forefront of IT support excellence!

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