Distribution Services Assistant Manager, Hotel and Field Support
India Consultancy Private Limited
- Mumbai, Maharashtra
- Permanent
- Full-time
- Develop/Maintain Global Training & Development documentation for Distribution Services, including Distribution Services-centric enhancements, policies/procedures, RMT, New hotel builds, etc.
- Develop/Maintain Distribution Service New hire training plan and facilitate global new hire training.
- Meet regularly with key stakeholders to understand both general and specific learning and development needs.
- Participate and facilitate project debriefs that allow ongoing improvements.
- Assist with payroll, hiring and discipline for all Distribution Services hourly positions.
- Manage the Distribution Services team. Mentor and guide colleagues and assist in maintaining good work conditions. Manage team rosters.
- Assist and guide partners in Hotel with areas related to Distribution, that directly effect GPGS, Hotel and Guests.
- Evaluate voice and email interactions of frontline DS colleagues according to established standards. Provide meaningful and constructive feedback on these evaluation. Identify potential customer interaction issues and highlight areas of risks to our business.
- Demonstrate a commitment to Hyatt core values.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
- 2+ years’ experience with general Microsoft Office (Word, Excel, PowerPoint) applications – intermediate to advanced proficiency preferred.
- 1 or more years of experience with the Hyatt reservations system.
- High school diploma (or equivalent).
- Post-secondary education is preferred.
- Able to efficiently use Microsoft Office applications (Excel, Word, PowerPoint)
- Minimum 12 months’ experience with Spirit and Reserve maintenance
- Exposure to Access is preferred.
- Require exemplary communication skills (oral, written, listening)