Workplace Ambassador Technical

• Mechanical, Electrical, Plumbing installations & all Civil maintenance within the facility.
• Responsible for preparation of critical spares list for all installations as per manufacturer’s recommendations and plan for the inventory where the maintenance is carried out with in-house teams
• Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment.
• Assist the Chief Engineer to review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations.
• Maintain the logbooks, checklists, and PPM schedules for all M & E installations.
• Manage Downtime/ Breakdowns/work permit/technology.
• Arrange for ad-hoc M&E set ups as per the client requirement from time to time.

• Generate Downtime and breakdown incident reports
• Conduct site walk daily with the checklist, & log sheet look out for defects, and manage any hazardous objects accordingly.
• Ensure that the meeting rooms are in ‘ready-to-use’ condition whenever unoccupied
• Ensure that office equipment are in good working condition. Otherwise, rectify immediately
• Liaise and manage respective vendor to support the functionality of office space
• Responsible to consolidate all customer issues and generate a monthly report for both soft and tech perspective.
• Manage all customers’ issues tactfully and confidently
• Conduct regular audits to ensure safety procedures are being complied with

• Assist in carrying out safety procedures when needed
• Following the standard as per HSSE guideline.

• Start the day with greeting customer, using customer name
• To be attuned with customer, build and establish relationship with stakeholders across all levels
• Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer

• Share communications collaterals with the JLL team
• Mailbox must be emptied at the end of each day. Urgent emails to be prioritise first

• Perform stocktake for pantry food item.
• Police the clean desk policy.
• Adhoc responsibilities assigned by Workplace Manager.

• Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
• Assist in the procurement of vendors and services as required

• 3 – 5 years’ experience in facilities management
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives
• Proven experience in a customer service environment
• Knowledge of Occupational Safety requirements.
• Demonstrated experience with continuous improvement initiatives highly desirable.

• Demonstrated experience with client reporting and preparation of reports required.

• Proficiency with Microsoft Office
• A meticulous individual with good organization skill
• Customer focus mentality

• Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively

• Ability to effectively deal with stressful situations

• Able to work independently
• Self-motivated; confident & energetic
• Flexible – able to adapt to rapidly changing situations
• Goal-oriented – able to focus on meeting all performance targets
• Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language) also an active listener
• Exhibits honesty & trustworthiness

• High level of communication and interpersonal skills.
• Confident, friendly & engaging

Jones Lang LaSalle