Job Title: Service CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Service Coordinator to support our service team. The successful candidate will have excellent communication skills, experience in service coordination, and the ability to work in a fast-paced environment.Key Responsibilities:- Service Request Management:- Coordinate with customers to schedule service appointments and ensure timely resolution of issues.- Manage service requests, including assigning tasks to technicians and tracking progress.- Customer Communication:- Serve as a single point of contact for customers, responding to inquiries and resolving issues.- Provide customers with updates on service status and estimated completion times.- Service Process Management:- Coordinate with internal teams, including technicians, sales, and operations, to ensure smooth service delivery.- Manage service records, reports, and databases.- Issue Resolution:- Identify and resolve service-related issues, escalating complex problems as needed.- Collaborate with technicians and other stakeholders to resolve issues and improve service quality.Requirements:- Experience: 1+ year of experience in service coordination or a related field.- Education: High school diploma or equivalent required; degree in Business Administration, Communications, or a related field preferred.- Skills:- Excellent communication, organizational, and time management skills.- Ability to work in a fast-paced environment and prioritize tasks effectively.- Strong problem-solving and analytical skills.- Proficiency in CRM software and Microsoft Office applications.
