ServiceNow CMDB Developer - Technical Consultant
- Bangalore, Karnataka
- Permanent
- Full-time
- We are seeking a highly skilled and experienced Senior ServiceNow CMDB Developer to join our IT Service Management team.
- In this role, you will lead the design, development, and maintenance of the ServiceNow Configuration Management Database (CMDB).
- You will work closely with ITSM, infrastructure, and application teams to ensure accurate data modelling, discovery, and integrations that support Configuration Management and related ITIL processes.
- Design, develop, and maintain robust and scalable CMDB data models within ServiceNow.
- Implement and optimize Discovery and Service Mapping to maintain accurate configuration item (CI) data.
- Configure and enhance CMDB-related modules such as Identification & Reconciliation, Dependency Views, CI Class Models, and CI Lifecycle Management.
- Develop and maintain integrations with external systems (e.g., monitoring tools, asset management, cloud platforms) to feed CMDB data
- Establish and enforce data governance, compliance, and quality standards for CMDB data.
- Work with stakeholders to define and implement business rules, client scripts, UI policies, and workflows to support CMDB and asset management
- Collaborate with security, operations, and development teams to align CMDB with enterprise architecture and security requirements
- Troubleshoot CMDB-related issues and provide technical guidance to support teams.
- Produce technical documentation, diagrams, and user guides for CMDB processes and structures.
- Stay up-to-date with ServiceNow platform enhancements and industry best practices.
- Execute technical solutions in capacity as a Sr. consultant.
- Contribute to the development of Fujitsu IP solutions in ServiceNow.
- Coach and advise other Developers.
- Bachelor's degree with at least 5 years of ServiceNow design and development specifically focused on CMDB experience.
- Understanding of the ServiceNow Common Service Data Model (CSDM) and CMDB best practices.
- Hands-on experience with Discovery, Service Mapping, and CMDB Health Dashboards.
- Proficiency in ServiceNow scripting (JavaScript), integrations (REST/SOAP APIs), and configuration.
- Experience with CI lifecycle management and reconciliation processes.
- Demonstrated understanding of ITIL practices
- Excellent written and oral communication skills.
- ServiceNow Certified Implementation Specialist - CMDB, Discovery, or ITOM.
- Experience with cloud-native infrastructure discovery (e.g., AWS, Azure, GCP).
- Experience with Agile methodologies and DevOps practices.
- ITIL v3 certification
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
- Strong presentation development and Customer Presentation skills
- Successful teamwork experience & demonstrated leadership abilities.
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