Counter Staff (operation Executive)
- Ahmedabad, Gujarat
- Permanent
- Full-time
- Handle the processing of bookings for travel packages, flights, hotels, and car rentals.
- Ensure that all bookings are accurately confirmed, and relevant documents are sent to customers.
- Manage cancellations, amendments, and refunds as per the company policies.
- Serve as a point of contact for customers before, during, and after their trip.
- Address and resolve customer inquiries, issues, and complaints in a timely and professional manner.
- Provide travel-related information and assistance, including itinerary changes, visa information, etc.
- Coordinate with hotels, airlines, transport services, and other vendors to ensure the best services are provided to customers.
- Negotiate rates, confirm availability, and maintain strong working relationships with suppliers.
- Monitor service quality and resolve any supplier-related issues promptly.
- Prepare detailed itineraries for customers, ensuring all aspects of the travel experience are organized.
- Ensure timely delivery of travel documents like tickets, vouchers, and itineraries to customers.
- Coordinate the ground arrangements such as transfers, sightseeing tours, and local transportation.
- Ensure operational processes are efficient and cost-effective.
- Manage the day-to-day operations, ensuring all internal procedures are followed to maintain high standards of service.
- Track performance and work on improving operational systems.
- Ensure compliance with travel regulations, insurance policies, and company policies.
- Maintain accurate records of all customer interactions, bookings, and payments.
- Assist with the preparation of reports and analysis related to bookings and customer
- feedback
- Contact Person :- Stella Gohil - 9687088233