Greetings from Synergy Resource Solutions ( ), a leading HR Consultancy firm & Career Guide for Professionals like you. We are hiring for one of our leading client.Client: A Leading D2C baby product brand was founded in 2014 in Ahmedabad, Gujarat. Company is having annual turnover of around 120 Crs & employee strength of 120 employees & they are providing international safety standard certified bay products by their e-commerce website & online market platforms like Amazon, Flipkart & other leading online & offline platforms. Their product range includes high-chairs, beddings, strollers, car seats, a nursery range, ride-on, grapple toys, a feeding range, and more. Witnessing the huge need for the baby care segment, the brand has introduced compact, lightweight 'Baby Feather Diaper' wipes and Diaper Bin this year. With a strong commitment to sustainability, recently the brand has launched an exclusive baby products range that includes baby cream, lotion, soap, shampoo, powder, and baby massage oil.Job Title –Customer Care ExecutiveDepartment – Customer CareWorking days and timings – 6 days 9.30 am to 6.30 pmLocation – AhmedabadExperience: - Minimum 1 yearQualification - GraduateJob Role & Responsibilities:
Solving customer queries over call, mail or text
Coordinating with team mates
Respond to customer inquiries
Focus on customer satisfaction
Share open and closing counts for tickets, calls, and chats.
Manage refunds
Maintain daily and weekly reports
Handle order cancellations
Perform finance-related tasks
Conduct quality checks of calls and chats on a daily basis
Benefits for their employees: -
Mediclaim for employee along with spouse and child (upto 2)
Personal accidental Insurance of employee
No sandwich leave policy
Flexible working hours
Performance Bonus to Best performers in every quarter
Paid Maternal & Paternal leaves
Yearly performance appraisal
All perks and Leaves are given from the day of joining ,No restriction during probation period
Fun employee engagement activities every month
CSR activities done on monthly basis
Employee Birthday and Work Anniversary Celebrations
Employee friendly culture to encourage good work life balance
If your profile is matching with requirement & if you are interested for this job, please share your updated resume with details of your present salary, expectations & notice period.
