General Sales Manager
Johnson & Johnson
- Bangalore, Karnataka
- Permanent
- Full-time
- Develop and maintain strong relationships with all levels of customers to obtain their feedback and supervise customer perceptions, and use feedback to improve performance and customer satisfaction
- Advise the development/implementation of strategies and plans to increase customer satisfaction, confidence, and loyalty
- Design innovative customer support services/tender arrangements including E-initiatives and optimal use of company valuable services
- Ensure compliance with the "Customer Complaints Procedure"; customer issues/ complaints are attended to promptly and professionally to customer's satisfaction
- Lead internal relationships and processes enabling flexibility and responsiveness in drawing on internal specialists, accessing information and support as needed
- Optimize sales results through close alignment and cooperation with Franchise Marketing groups
- Use internal resources and own solid understanding of supply chain processes and principles of Health Economics as a basis for finding opportunities for service innovation
- Provide relevant information to marketing and other support departments, to contribute to effective internal business processes, and to support effective decision making and actions across the organization
- Prepare and submit territory budget, including selling & marketing expenses, supervise to ensure compliance by team
- Judiciously handle operating expenses, (transportation, A&P, entertainment, travel) while ensuring sustainable productivity
- Run the appropriate utilization of resources and equipment
- Plan sample and expense utilization to optimize usage while remaining in budget and guidelines, including meeting regulatory requirements
- Supervise customer creditworthiness to achieve accounts receivable objectives; ensure accounts receivables are supervised and managed to achieve objectives
- Supervise inventory level to meet inventory level objectives; ensure inventory levels are adequate in major product categories in accordance with inventory objectives
- Develop/implement a distribution network for assigned territory
- Ensure team consists of an appropriate mix of skills and abilities to optimize team performance
- Ensure an appropriate succession plan is in place
- Develop strong teamwork, and cooperation in the team and with other functions through effective leadership
- Develop employees to build confidence and empowerment in dealing with customers issues; establish clearly defined boundaries for resolving issues
- Use effective interviewing and hiring skills (eg. Targeted Selection) to ensure high caliber recruitment
- Ensure compliance with the performance management process for both self and team; conduct a semi-annual performance evaluation of all supervisors; identify areas for improvement based on clearly identified needs of each supervisor
- Introduce individual development plans for each team member both as an outcome from performance reviews and for new employees and chart of development actions
- CREDO- conduct feedback and identify issues and action plans, and ensure completion of agreed-upon plans
- Disseminate, clarify, and explain company information and review business status with team
- Drive new capabilities such as Capital selling, digital solutions, tech. adoption etc. within the org
- Post-graduation degree or diploma in Business Management preferably from premier B-School.
- Minimum of 10 years of proven experience in sales.
- Experience of MedTech is mandatory.