Sr Specialist - Travel & Expense
- Bangalore, Karnataka
- Permanent
- Full-time
drive process improvements and enhance the efficiency of our global T&E and
Corporate Card programs. This role is responsible for smooth functioning of
expense, card, and travel processes while supporting process optimization,
automation, policy compliance, and analytics, ensuring a seamless user experience
while maintaining strong financial controls.Key Responsibilities
Ensure daily operations are compliant with the company’s policies and
compliance standards.
Act as point of contact to provide assistance with account issues, delinquencies
and monitoring of accounts, as well as communicate and coordinate with the
bank on behalf of Booking.com.
Review, reconcile, and approve corporate card transactions and expense reports.
Resolve corporate credit card and expense-related issues.
Research and resolve complex expense discrepancies and issues.
Understanding of configuration of expense systems/tools, such as Concur and
AppZen.
Monitor aging credit card balances, take action on delinquencies, and implement
controls.
Provide financial analysis on credit card usage, policy compliance, and cost-
saving opportunities.
Produce a of KPI reports to drive value and process automation.
Ensure all expense reports are processed in compliance with the Travel and
Expense Policy.
Monitor and correct errors in the daily feed from Concur to SAP.
Process cash advances and monitor aging.
Handle escalated Zendesk tickets related to expense and card inquiries.
Support T&E compliance, internal audits, and SOX controlsRequirements
Minimum 5 years of experience in shared services, corporate finance, or a
related role in large multinational companies.
Extensive hands-on experience with Concur Expense, Travel, and Corporate
Card programs (T&E, P-Card, Lodge card).
Proven track record of process automation, policy standardization, and cost
optimization in a global environment.
Strong analytical skills with expertise in Concur reporting.
Proficiency in Google Sheets.
Experience with Zendesk, ServiceNow or similar ticketing systems is a plus.
Excellent communication skills in English (written and spoken).
Bachelor’s degree in Finance, Accounting, Business, or a related field.
LSS (Lean Six Sigma) and Project Management Certification are a plus.
Strong problem-solving and process improvement mindset.