- Develop and implement sales strategies for sales mix, ticket size, conversion ratio, monthly scheme
conversions, repeat buying ratio to achieve and exceed sales targets. - Monitor and analyse sales performance on regular basis (weekly, monthly, quarterly, annual), identify
areas for improvement and implement corrective actions. - Foster a customer centric sales-driven culture among the store team.
- Oversee daily store operations, including opening and closing procedures for all functions at store.
- Ensure efficient inventory management, minimizing stockouts and overstocks.
- Implement and maintain high standards of visual merchandising and store presentation.
- Monitor and manage key financial metrics, such as store sales, expenses, inventory level, and profit
margins. - Identify opportunities to improve store profitability through cost control and revenue enhancement.
- Conduct periodic reviews of inventory, assortment gaps, and competitor analysis, customer demand
and latest trend reports. - Implement and monitor systems to ensure transparency and compliance with ethical standards.
- Demonstrate vigilance in identifying and addressing any potential issues related to business practices.
- Ensure a consistently excellent customer experience by setting and maintaining high service
standards, and execution seamless exchange experience. - Address customer inquiries and concerns promptly and effectively.
- Drive customer satisfaction through NPS, Non-Buyer Score, Google, and website reviews to ensure
positive experiences, implement initiatives to enhance overall customer satisfaction. - Build and maintain relationships with regular and HNI customers, ensuring personalised service.
- Develop strategies to improve customer conversion, review non-converted customer database, and
action taken to drive higher conversion rates and repeat buying. - Ensure compliance with all commercial and regulatory requirements.
- Stay informed about industry trends, competitor activities, and market changes.
- Collaborate with the marketing team to plan and execute promotional activities.
- Implement marketing strategies to drive foot traffic and increase sales.
- Recruit, train, and develop a high-performing team.
- Coach and mentor team members to facilitate performance development, career growth.
- Provide a positive and inclusive work environment that promotes teamwork and employee
engagement. - Align the store with the company's culture, values, and brand image.
- Act as a role model for the desired behaviours and values within the organization.
Talent Leads HR Solutions
