Team Leader - Customer Service - BPO (0-3 yrs) Chennai (After-Sales/Customer Service)
Recruiting India
Chennai, Tamil Nadu
Permanent
Full-time
17 days ago
- Job Title: Inbound Team Leader - Hi-Tech Labs- - Overview:- As an Inbound Team Leader for the Hi-Tech Labs inbound process, you will be responsible for overseeing and managing the day-to-day operations of the inbound customer service team. This role requires strong leadership skills, exceptional communication abilities, and a thorough understanding of customer service principles within the high-tech industry. You will play a key role in ensuring that customer inquiries and concerns are addressed promptly and effectively, ultimately contributing to the overall success and satisfaction of our clients.- Key Responsibilities:- 1. - Team Management:- - Lead and supervise a team of inbound customer service representatives. - Provide coaching, guidance, and support to team members to enhance performance and achieve service level targets. - Conduct regular performance evaluations and implement performance improvement plans as necessary. - Foster a positive and collaborative team environment to promote employee engagement and morale.2. - Customer Service Excellence : - Ensure that all customer inquiries, issues, and escalations are handled in a timely and professional manner. - Monitor customer interactions to maintain quality standards and compliance with company policies. - Identify opportunities for process improvement to enhance the overall customer experience. - Act as a point of contact for complex or escalated customer issues, resolving them effectively and efficiently.3. - Process Optimization : - Collaborate with internal stakeholders to streamline and optimize inbound processes. - Implement best practices and standard operating procedures to improve efficiency and productivity. - Analyze data and metrics to identify trends and areas for improvement, and take proactive measures to address them. - Stay updated on industry trends and technologies to continuously enhance the effectiveness of the inbound process.4. - Training and Development : - Facilitate training sessions for new hires and ongoing training for existing team members. - Keep team members informed about product updates, industry developments, and changes in policies or procedures. - Encourage continuous learning and professional development to enhance team skills and knowledge.- Qualifications :- Bachelor's degree in Business Administration, Communications, or a related field (preferred).- Proven experience in a customer service leadership role, preferably in the high-tech industry.- Excellent communication skills, both written and verbal.- Strong leadership abilities with the ability to motivate and inspire team members.- Solid understanding of customer service principles and best practices.- Proficiency in Microsoft Office Suite and customer service management software.- Ability to thrive in a fast-paced environment and adapt to changing priorities.- Strong analytical and problem-solving skills.Benefits :- Competitive salary and benefits package.- Opportunities for career advancement and professional development.- Dynamic and collaborative work environment.- Employee discounts on company products/services.- Health and wellness programs.- Paid time off and flexible work arrangements.Join our team as an Inbound Team Leader and play a vital role in delivering exceptional customer service experiences in the high-tech industry! Apply now to be a part of our innovative and dynamic organization. (ref:updazz.com)
