Job Category: Business practice and OperationsJob Description:To assist the Sales & DM organization in the generation of license revenue and help customers better manage their licenses through the accurate and timely migration of customer's existing licenses in line with Oracle Policies· Perform comprehensive research of customer details on Oracle internal applications like Asset Report, PeopleSoft (HAT), ROSIE· Develop and maintain a well-rounded knowledge of Oracle's Policies, systems, and research-related tools.· Collaborate with Sales teams, DM, PRG and Finance team to streamline CES process.· Serve as primary point of contact for all process related inquiries.· Manage Q workflow to allocate resources based on their skillset.· Assist in decision making by reporting volumes & trending to the management as applicable.· Responsible for getting certified on core process periodically.· Use analytical and statistical rigor to solve complex problems and drive business decisions.Responsibilities:Ability to communicate with requester to understand customer requirements and develop requested summary / entitlements and publish within timeline.· Excellent problem solving, attention to detail and analytical skills.· Perform independently with little direct supervision in the administration of building a comprehensive and accurate customer entitlement.· Should be able to understand impact of revenue, billing, terminations, etc. in relation· Develop understanding of various oracle systems and processes .eg: Pricing,Quoting,Booking Revenue recognition, invoicing etcCareer Level - IC2#LI-DNIQualifications:Career Level - IC2About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
